The effect of service quality and customer satisfaction on the flip app customer loyalty in Indonesia

The effect of service quality and customer satisfaction on the flip app customer loyalty in Indonesia

The increase in digital banking transactions in Indonesia has spawned various innovations in the field of financial technology, one of which is the digital payment application Flip.id. Despite offering free bank transfer services, Flip.id faces challenges in maintaining customer loyalty due to the l...

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Bibliographic Details
Main Authors: Galang Pramudika Sukandar, Mochamad Yudha Febrianta
Format: Article
Language:English
Published: Indonesian Institute for Counseling, Education and Therapy (IICET) 2024-12-01
Series:JPPI (Jurnal Penelitian Pendidikan Indonesia)
Subjects:
customer satisfaction
company reputation
logistic companies
supply chain disruption management
Online Access:https://jurnal.iicet.org/index.php/jppi/article/view/4820
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