The impact of implementing electronically integrated risk-based business licensing services on service quality
The provisions of Law No.11 of 2020 concerning Job Creation stipulate the use of the Risk-Based Business Licensing Service System (OSS RBA), which regulates licensing based on the level of business risk. However, its implementation in the Investment Management Unit and One-Stop Integrated Services o...
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| Format: | Article |
| Language: | English |
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Indonesian Institute for Counseling, Education and Therapy (IICET)
2024-12-01
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| Series: | JPPI (Jurnal Penelitian Pendidikan Indonesia) |
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| Online Access: | https://jurnal.iicet.org/index.php/jppi/article/view/5016 |
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| _version_ | 1832584557767950336 |
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| author | Fitri Yunianto Hapsari Dwi Putranto Riau Sofjan Aripin |
| author_facet | Fitri Yunianto Hapsari Dwi Putranto Riau Sofjan Aripin |
| author_sort | Fitri Yunianto Hapsari |
| collection | DOAJ |
| description | The provisions of Law No.11 of 2020 concerning Job Creation stipulate the use of the Risk-Based Business Licensing Service System (OSS RBA), which regulates licensing based on the level of business risk. However, its implementation in the Investment Management Unit and One-Stop Integrated Services of the South Jakarta Administrative City is still experiencing obstacles so that the goal of improving service quality has not been achieved. The purpose of this study was to analyze the influence of electronic-based licensing service implementation factors on the quality of public services at UP PMPTSP South Jakarta Administrative City. This study uses an explanatory method with a quantitative approach to analyze the relationship between the implementation of risk-based electronic licensing services (RBA OSS) and public service quality at UP PMPTSP South Jakarta Administrative City. Using purposive sampling, 100 respondents who utilized the RBA OSS system in 2023 were selected. Data collection involved a 5-point Likert scale-based questionnaire, observations, and interviews, with validity and reliability confirmed through factor loading, AVE, Cronbach's Alpha, and Composite Reliability. SEM-PLS analysis revealed that communication, resources, disposition, and bureaucratic structure significantly enhance service quality, while the community role, though positive, was not significant. The study concludes that communication, resources, disposition, and bureaucratic structure significantly improve the quality of licensing services at UP PMPTSP South Jakarta Administrative City, with a collective influence of 91.3%. However, the public's role, while positive, does not significantly affect service quality. Future research should explore ways to increase community engagement and examine the long-term effects of these reforms on public satisfaction and business growth. |
| format | Article |
| id | doaj-art-ed6bde41feba427c8249c1358da59b3c |
| institution | Kabale University |
| issn | 2477-8524 2502-8103 |
| language | English |
| publishDate | 2024-12-01 |
| publisher | Indonesian Institute for Counseling, Education and Therapy (IICET) |
| record_format | Article |
| series | JPPI (Jurnal Penelitian Pendidikan Indonesia) |
| spelling | doaj-art-ed6bde41feba427c8249c1358da59b3c2025-01-27T12:46:15ZengIndonesian Institute for Counseling, Education and Therapy (IICET)JPPI (Jurnal Penelitian Pendidikan Indonesia)2477-85242502-81032024-12-0110496697710.29210/0202450162531The impact of implementing electronically integrated risk-based business licensing services on service qualityFitri Yunianto Hapsari0Dwi Putranto Riau1Sofjan Aripin2Universitas TerbukaUniversitas TerbukaUniversitas TerbukaThe provisions of Law No.11 of 2020 concerning Job Creation stipulate the use of the Risk-Based Business Licensing Service System (OSS RBA), which regulates licensing based on the level of business risk. However, its implementation in the Investment Management Unit and One-Stop Integrated Services of the South Jakarta Administrative City is still experiencing obstacles so that the goal of improving service quality has not been achieved. The purpose of this study was to analyze the influence of electronic-based licensing service implementation factors on the quality of public services at UP PMPTSP South Jakarta Administrative City. This study uses an explanatory method with a quantitative approach to analyze the relationship between the implementation of risk-based electronic licensing services (RBA OSS) and public service quality at UP PMPTSP South Jakarta Administrative City. Using purposive sampling, 100 respondents who utilized the RBA OSS system in 2023 were selected. Data collection involved a 5-point Likert scale-based questionnaire, observations, and interviews, with validity and reliability confirmed through factor loading, AVE, Cronbach's Alpha, and Composite Reliability. SEM-PLS analysis revealed that communication, resources, disposition, and bureaucratic structure significantly enhance service quality, while the community role, though positive, was not significant. The study concludes that communication, resources, disposition, and bureaucratic structure significantly improve the quality of licensing services at UP PMPTSP South Jakarta Administrative City, with a collective influence of 91.3%. However, the public's role, while positive, does not significantly affect service quality. Future research should explore ways to increase community engagement and examine the long-term effects of these reforms on public satisfaction and business growth.https://jurnal.iicet.org/index.php/jppi/article/view/5016policy implementation, service quality, electronic licensing service system, online single submission risk based, rba |
| spellingShingle | Fitri Yunianto Hapsari Dwi Putranto Riau Sofjan Aripin The impact of implementing electronically integrated risk-based business licensing services on service quality JPPI (Jurnal Penelitian Pendidikan Indonesia) policy implementation, service quality, electronic licensing service system, online single submission risk based, rba |
| title | The impact of implementing electronically integrated risk-based business licensing services on service quality |
| title_full | The impact of implementing electronically integrated risk-based business licensing services on service quality |
| title_fullStr | The impact of implementing electronically integrated risk-based business licensing services on service quality |
| title_full_unstemmed | The impact of implementing electronically integrated risk-based business licensing services on service quality |
| title_short | The impact of implementing electronically integrated risk-based business licensing services on service quality |
| title_sort | impact of implementing electronically integrated risk based business licensing services on service quality |
| topic | policy implementation, service quality, electronic licensing service system, online single submission risk based, rba |
| url | https://jurnal.iicet.org/index.php/jppi/article/view/5016 |
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