Determinants of student satisfaction based on website information quality
Websites have become the digital showcase for companies, organizations, and people in a globalized world. These platforms are essential for communication, e-commerce, education, and entertainment. The objective of this study is to analyze the relationship between the quality of information on w...
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| Format: | Article |
| Language: | English |
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Growing Science
2025-01-01
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| Series: | Decision Science Letters |
| Online Access: | https://www.growingscience.com/dsl/Vol14/dsl_2025_17.pdf |
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| author | Roberto Lider Churampi-Cangalaya Miguel Fernando Inga-Avila Enrique Mendoza Caballero Victor Oscar Moyano Mustto Made-lyn Apardo Quispe Janneth Del Pilar Nuñez Velasquez Efrain Nuñez Villazana |
| author_facet | Roberto Lider Churampi-Cangalaya Miguel Fernando Inga-Avila Enrique Mendoza Caballero Victor Oscar Moyano Mustto Made-lyn Apardo Quispe Janneth Del Pilar Nuñez Velasquez Efrain Nuñez Villazana |
| author_sort | Roberto Lider Churampi-Cangalaya |
| collection | DOAJ |
| description |
Websites have become the digital showcase for companies, organizations, and people in a globalized world. These platforms are essential for communication, e-commerce, education, and entertainment. The objective of this study is to analyze the relationship between the quality of information on websites and user satisfaction in public higher education in Tarma. This is basic research with a quantitative and correlational approach, carried out with a sample of 428 students of the professional careers of Administration, Nursing, and Agroindustrial Engineering enrolled in 2024 at the Universidad Nacional Autónoma Altoandina de Tarma, located in the Department of Junín. The data were processed and modeled using structural equations based on PLS. The results show a Spearman's Rho correlation coefficient of 0.852 and a significance level of 0.000, which shows a high positive correlation between the variables studied. Likewise, the general hypothesis is confirmed, which establishes a significant relationship between usability, information quality, service interaction quality and user satisfaction of the university website. |
| format | Article |
| id | doaj-art-ecc8b08d4d9948a8a5efcf55e27dc84c |
| institution | DOAJ |
| issn | 1929-5804 1929-5812 |
| language | English |
| publishDate | 2025-01-01 |
| publisher | Growing Science |
| record_format | Article |
| series | Decision Science Letters |
| spelling | doaj-art-ecc8b08d4d9948a8a5efcf55e27dc84c2025-08-20T03:21:47ZengGrowing ScienceDecision Science Letters1929-58041929-58122025-01-0114376377410.5267/j.dsl.2025.3.005Determinants of student satisfaction based on website information qualityRoberto Lider Churampi-CangalayaMiguel Fernando Inga-AvilaEnrique Mendoza CaballeroVictor Oscar Moyano MusttoMade-lyn Apardo QuispeJanneth Del Pilar Nuñez VelasquezEfrain Nuñez Villazana Websites have become the digital showcase for companies, organizations, and people in a globalized world. These platforms are essential for communication, e-commerce, education, and entertainment. The objective of this study is to analyze the relationship between the quality of information on websites and user satisfaction in public higher education in Tarma. This is basic research with a quantitative and correlational approach, carried out with a sample of 428 students of the professional careers of Administration, Nursing, and Agroindustrial Engineering enrolled in 2024 at the Universidad Nacional Autónoma Altoandina de Tarma, located in the Department of Junín. The data were processed and modeled using structural equations based on PLS. The results show a Spearman's Rho correlation coefficient of 0.852 and a significance level of 0.000, which shows a high positive correlation between the variables studied. Likewise, the general hypothesis is confirmed, which establishes a significant relationship between usability, information quality, service interaction quality and user satisfaction of the university website.https://www.growingscience.com/dsl/Vol14/dsl_2025_17.pdf |
| spellingShingle | Roberto Lider Churampi-Cangalaya Miguel Fernando Inga-Avila Enrique Mendoza Caballero Victor Oscar Moyano Mustto Made-lyn Apardo Quispe Janneth Del Pilar Nuñez Velasquez Efrain Nuñez Villazana Determinants of student satisfaction based on website information quality Decision Science Letters |
| title | Determinants of student satisfaction based on website information quality |
| title_full | Determinants of student satisfaction based on website information quality |
| title_fullStr | Determinants of student satisfaction based on website information quality |
| title_full_unstemmed | Determinants of student satisfaction based on website information quality |
| title_short | Determinants of student satisfaction based on website information quality |
| title_sort | determinants of student satisfaction based on website information quality |
| url | https://www.growingscience.com/dsl/Vol14/dsl_2025_17.pdf |
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