New Approach for Quality Function Deployment Based on Linguistic Distribution Assessments and CRITIC Method
Quality function deployment (QFD) is a customer-oriented quality management tool used to maximize customer satisfaction by considering the correlations between customer requirements and engineering characteristics. However, the conventional QFD method exhibits some shortcomings when used in real sit...
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| Format: | Article |
| Language: | English |
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MDPI AG
2025-01-01
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| Series: | Mathematics |
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| Online Access: | https://www.mdpi.com/2227-7390/13/2/240 |
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| author | Ling-Xiang Mao Jing Lan Anqi Chen Hua Shi Hu-Chen Liu |
| author_facet | Ling-Xiang Mao Jing Lan Anqi Chen Hua Shi Hu-Chen Liu |
| author_sort | Ling-Xiang Mao |
| collection | DOAJ |
| description | Quality function deployment (QFD) is a customer-oriented quality management tool used to maximize customer satisfaction by considering the correlations between customer requirements and engineering characteristics. However, the conventional QFD method exhibits some shortcomings when used in real situations, especially in terms of correlation evaluation and engineering characteristic ranking. Therefore, the objective of this study is to propose a new QFD approach based on linguistic distribution assessments and the CRiteria Importance Through Inter-Criteria Correlation (CRITIC) method to improve the effectiveness of the traditional QFD. Specifically, linguistic distribution assessments are utilized to describe the relationships between customer requirements and engineering characteristics. The CRITIC method is extended and used to determine the ranking orders of the engineering characteristics identified in QFD. To demonstrate the feasibility and practicality of the proposed QFD, a case example regarding the performance management system’s development is presented. It is shown that the QFD approach proposed in this paper can not only represent experts’ uncertain linguistic relationship evaluations flexibly but also determine more reliable importance rankings of engineering characteristics in production planning. |
| format | Article |
| id | doaj-art-e9566b8d471645a087890cb220170ff7 |
| institution | Kabale University |
| issn | 2227-7390 |
| language | English |
| publishDate | 2025-01-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Mathematics |
| spelling | doaj-art-e9566b8d471645a087890cb220170ff72025-01-24T13:39:51ZengMDPI AGMathematics2227-73902025-01-0113224010.3390/math13020240New Approach for Quality Function Deployment Based on Linguistic Distribution Assessments and CRITIC MethodLing-Xiang Mao0Jing Lan1Anqi Chen2Hua Shi3Hu-Chen Liu4School of Economics and Management, Anhui Normal University, Wuhu 241002, ChinaSchool of Economics and Management, Anhui Normal University, Wuhu 241002, ChinaSchool of Performance and Cultural Industries, University of Leeds, Woodhouse LS2 9JT, UKSchool of Materials, Shanghai Dianji University, Shanghai 201306, ChinaSchool of Economics and Management, Tongji University, Shanghai 200092, ChinaQuality function deployment (QFD) is a customer-oriented quality management tool used to maximize customer satisfaction by considering the correlations between customer requirements and engineering characteristics. However, the conventional QFD method exhibits some shortcomings when used in real situations, especially in terms of correlation evaluation and engineering characteristic ranking. Therefore, the objective of this study is to propose a new QFD approach based on linguistic distribution assessments and the CRiteria Importance Through Inter-Criteria Correlation (CRITIC) method to improve the effectiveness of the traditional QFD. Specifically, linguistic distribution assessments are utilized to describe the relationships between customer requirements and engineering characteristics. The CRITIC method is extended and used to determine the ranking orders of the engineering characteristics identified in QFD. To demonstrate the feasibility and practicality of the proposed QFD, a case example regarding the performance management system’s development is presented. It is shown that the QFD approach proposed in this paper can not only represent experts’ uncertain linguistic relationship evaluations flexibly but also determine more reliable importance rankings of engineering characteristics in production planning.https://www.mdpi.com/2227-7390/13/2/240quality function deployment (QFD)linguistic distribution assessmentCRITIC methodproduct development |
| spellingShingle | Ling-Xiang Mao Jing Lan Anqi Chen Hua Shi Hu-Chen Liu New Approach for Quality Function Deployment Based on Linguistic Distribution Assessments and CRITIC Method Mathematics quality function deployment (QFD) linguistic distribution assessment CRITIC method product development |
| title | New Approach for Quality Function Deployment Based on Linguistic Distribution Assessments and CRITIC Method |
| title_full | New Approach for Quality Function Deployment Based on Linguistic Distribution Assessments and CRITIC Method |
| title_fullStr | New Approach for Quality Function Deployment Based on Linguistic Distribution Assessments and CRITIC Method |
| title_full_unstemmed | New Approach for Quality Function Deployment Based on Linguistic Distribution Assessments and CRITIC Method |
| title_short | New Approach for Quality Function Deployment Based on Linguistic Distribution Assessments and CRITIC Method |
| title_sort | new approach for quality function deployment based on linguistic distribution assessments and critic method |
| topic | quality function deployment (QFD) linguistic distribution assessment CRITIC method product development |
| url | https://www.mdpi.com/2227-7390/13/2/240 |
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