Negotiating With The Angry Patient
For several years, I was the managing partner of a large general practice clinic. It is an interesting position to occupy in this 21st century of zero tolerance. Expectations are high and delivery is often slow. There is a general increase of complaints against doctors and services and the phenomeno...
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| Main Author: | |
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| Format: | Article |
| Language: | English |
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AOSIS
2017-09-01
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| Series: | South African Family Practice |
| Subjects: | |
| Online Access: | https://safpj.co.za/index.php/safpj/article/view/4743 |
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| Summary: | For several years, I was the managing partner of a large general practice clinic. It is an interesting position to occupy in this 21st century of zero tolerance. Expectations are high and delivery is often slow. There is a general increase of complaints against doctors and services and the phenomenon of the angry dissatisfied patient has arisen in the last few decades, so I found myself working as the designated complaints department. |
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| ISSN: | 2078-6190 2078-6204 |