Validation of the Hospitality Culture Scale in the context of hotel industry
This study aims to validate the final factors for the Organizational Culture of the Hospitality Culture Scale which consists of the following four dimensions: management principles, customer relationships, job variety, and job satisfaction in the context of hotel industry organizations both in B...
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| Format: | Article |
| Language: | English |
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University of Algarve, ESGHT/CINTURS
2018-01-01
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| Series: | Tourism & Management Studies |
| Subjects: | |
| Online Access: | https://tmstudies.net/index.php/ectms/article/view/1002/pdf_89 |
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| author | Adriana Fernandes Bráulio Alturas Raul Laureano |
| author_facet | Adriana Fernandes Bráulio Alturas Raul Laureano |
| author_sort | Adriana Fernandes |
| collection | DOAJ |
| description | This study aims to validate the final factors for the Organizational
Culture of the Hospitality Culture Scale which consists of the following
four dimensions: management principles, customer relationships, job
variety, and job satisfaction in the context of hotel industry
organizations both in Brazil and Portugal. To this end, a confirmatory
factor analysis (CFA) was performed, where two hundred and fifty-nine
hotel industry professionals were rated. The presented results support
a structure with three factors and eighteen items. It was concluded that
the factor "job satisfaction" does not contribute to the formation of the
Organizational Culture construct. It is understood that an appropriate
Organizational Culture to the hospitality environment can make
employees feel valued, which can impact job satisfaction, but job
satisfaction cannot be considered part of the values shared by members
of an organization. |
| format | Article |
| id | doaj-art-dc6f570da8ed4d128cf83c63a5654bf2 |
| institution | Kabale University |
| issn | 2182-8466 |
| language | English |
| publishDate | 2018-01-01 |
| publisher | University of Algarve, ESGHT/CINTURS |
| record_format | Article |
| series | Tourism & Management Studies |
| spelling | doaj-art-dc6f570da8ed4d128cf83c63a5654bf22025-02-02T02:20:27ZengUniversity of Algarve, ESGHT/CINTURSTourism & Management Studies2182-84662018-01-0114SI435210.18089/tms.2018.14SI105Validation of the Hospitality Culture Scale in the context of hotel industryAdriana Fernandes 0Bráulio Alturas1Raul Laureano2Business School of the ISCTE-IUL, Av. Das Forças Armadas, 1649-026, Lisboa, PortugalBusiness School of the ISCTE-IUL, Av. Das Forças Armadas, 1649-026, Lisboa, PortugalBusiness School of the ISCTE-IUL, Av. Das Forças Armadas, 1649-026, Lisboa, PortugalThis study aims to validate the final factors for the Organizational Culture of the Hospitality Culture Scale which consists of the following four dimensions: management principles, customer relationships, job variety, and job satisfaction in the context of hotel industry organizations both in Brazil and Portugal. To this end, a confirmatory factor analysis (CFA) was performed, where two hundred and fifty-nine hotel industry professionals were rated. The presented results support a structure with three factors and eighteen items. It was concluded that the factor "job satisfaction" does not contribute to the formation of the Organizational Culture construct. It is understood that an appropriate Organizational Culture to the hospitality environment can make employees feel valued, which can impact job satisfaction, but job satisfaction cannot be considered part of the values shared by members of an organization.https://tmstudies.net/index.php/ectms/article/view/1002/pdf_89organizational culturehospitality culturehotel industryconfirmatory factor analysis |
| spellingShingle | Adriana Fernandes Bráulio Alturas Raul Laureano Validation of the Hospitality Culture Scale in the context of hotel industry Tourism & Management Studies organizational culture hospitality culture hotel industry confirmatory factor analysis |
| title | Validation of the Hospitality Culture Scale in the context of hotel industry |
| title_full | Validation of the Hospitality Culture Scale in the context of hotel industry |
| title_fullStr | Validation of the Hospitality Culture Scale in the context of hotel industry |
| title_full_unstemmed | Validation of the Hospitality Culture Scale in the context of hotel industry |
| title_short | Validation of the Hospitality Culture Scale in the context of hotel industry |
| title_sort | validation of the hospitality culture scale in the context of hotel industry |
| topic | organizational culture hospitality culture hotel industry confirmatory factor analysis |
| url | https://tmstudies.net/index.php/ectms/article/view/1002/pdf_89 |
| work_keys_str_mv | AT adrianafernandes validationofthehospitalityculturescaleinthecontextofhotelindustry AT braulioalturas validationofthehospitalityculturescaleinthecontextofhotelindustry AT raullaureano validationofthehospitalityculturescaleinthecontextofhotelindustry |