Validation of the Hospitality Culture Scale in the context of hotel industry
This study aims to validate the final factors for the Organizational Culture of the Hospitality Culture Scale which consists of the following four dimensions: management principles, customer relationships, job variety, and job satisfaction in the context of hotel industry organizations both in B...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Algarve, ESGHT/CINTURS
2018-01-01
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| Series: | Tourism & Management Studies |
| Subjects: | |
| Online Access: | https://tmstudies.net/index.php/ectms/article/view/1002/pdf_89 |
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| Summary: | This study aims to validate the final factors for the Organizational
Culture of the Hospitality Culture Scale which consists of the following
four dimensions: management principles, customer relationships, job
variety, and job satisfaction in the context of hotel industry
organizations both in Brazil and Portugal. To this end, a confirmatory
factor analysis (CFA) was performed, where two hundred and fifty-nine
hotel industry professionals were rated. The presented results support
a structure with three factors and eighteen items. It was concluded that
the factor "job satisfaction" does not contribute to the formation of the
Organizational Culture construct. It is understood that an appropriate
Organizational Culture to the hospitality environment can make
employees feel valued, which can impact job satisfaction, but job
satisfaction cannot be considered part of the values shared by members
of an organization. |
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| ISSN: | 2182-8466 |