EMPLOYING DECENTRING TO ASSESS QUALITY OF SERVICES AND ITS CONTRIBUTION TOWARDS SATISFACTION

EMPLOYING DECENTRING TO ASSESS QUALITY OF SERVICES AND ITS CONTRIBUTION TOWARDS SATISFACTION

The higher education scenario in Pakistan has gone through tremendous changes and improvements in the last decade. Competition resulting from a sudden surge in the number of higher education imparting institutions and the active role of Higher Education Commission has increased the pressure on the u...

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Bibliographic Details
Main Authors: Usman YOUSAF, Mohsin ALTAF, Majid Mehmood BAGRAM, Haroon HUSSAIN
Format: Article
Language:English
Published: Universitaria Press Craiova 2012-01-01
Series:Management & Marketing
Subjects:
Service Quality
Customer Satisfaction
Higher Education
Decentring
Online Access:http://www.mnmk.ro/documents/2012-first/6_14_1_12_FFF.pdf
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