Can AI Digital Personas for Well-Being Provide Social Support? A Mixed-Method Analysis of User Reviews

Discussion: Overall, DPs were perceived positively by most reviews analyzed. Users reported that DPs provided emotional and companionship support, were helpful, and had anthropomorphic traits, but also had negative experiences with DPs and technical issues. The types of themes reported in the review...

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Bibliographic Details
Main Authors: Radek Heissler, Juraj Jonáš, Nicole Carre, Karin Mostovoy, Eduardo L. Bunge
Format: Article
Language:English
Published: Wiley 2024-01-01
Series:Human Behavior and Emerging Technologies
Online Access:http://dx.doi.org/10.1155/2024/6738001
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Summary:Discussion: Overall, DPs were perceived positively by most reviews analyzed. Users reported that DPs provided emotional and companionship support, were helpful, and had anthropomorphic traits, but also had negative experiences with DPs and technical issues. The types of themes reported in the reviews predicted the user ratings.
ISSN:2578-1863