Development of a service blueprint for blockchain services.
As blockchain has been actively applied in various services, a tool for visualizing the complex service processes reflecting the characteristics of blockchain has been required. A service blueprint is a tool to visualize all key systems and encounters in service delivery. Although several blueprints...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Public Library of Science (PLoS)
2025-01-01
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| Series: | PLoS ONE |
| Online Access: | https://doi.org/10.1371/journal.pone.0317449 |
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| _version_ | 1832540211969523712 |
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| author | Hyeji Jang Do-Hyeon Ryu |
| author_facet | Hyeji Jang Do-Hyeon Ryu |
| author_sort | Hyeji Jang |
| collection | DOAJ |
| description | As blockchain has been actively applied in various services, a tool for visualizing the complex service processes reflecting the characteristics of blockchain has been required. A service blueprint is a tool to visualize all key systems and encounters in service delivery. Although several blueprints already exist, they have limitations to systematically visualize and analyze blockchain service processes. This study develops a Blockchain Service Blueprint (BSB) specialized in visualizing and analyzing blockchain service processes. A comprehensive literature review and an analysis of blockchain services were conducted to identify characteristics of blockchain services and limitations of existing blueprints. The BSB was developed based on the derived key components of blockchain service processes, so that it has the optimal structure with key elements to visualize complex processes of blockchain services. The usefulness of the BSB was verified by both comparisons with traditional blueprints and expert interviews. The proposed BSB can intuitively and clearly visualize a service process between customers and service providers in blockchain services. Using the Blockchain Service Blueprint (BSB), providers can identify and improve service processes to enhance sustainability, and this study offers researchers cases and a development process that demonstrate the BSB's effectiveness across various blockchain services. |
| format | Article |
| id | doaj-art-ce3158c228f1442ea8d8f5ede8190226 |
| institution | Kabale University |
| issn | 1932-6203 |
| language | English |
| publishDate | 2025-01-01 |
| publisher | Public Library of Science (PLoS) |
| record_format | Article |
| series | PLoS ONE |
| spelling | doaj-art-ce3158c228f1442ea8d8f5ede81902262025-02-05T05:32:06ZengPublic Library of Science (PLoS)PLoS ONE1932-62032025-01-01201e031744910.1371/journal.pone.0317449Development of a service blueprint for blockchain services.Hyeji JangDo-Hyeon RyuAs blockchain has been actively applied in various services, a tool for visualizing the complex service processes reflecting the characteristics of blockchain has been required. A service blueprint is a tool to visualize all key systems and encounters in service delivery. Although several blueprints already exist, they have limitations to systematically visualize and analyze blockchain service processes. This study develops a Blockchain Service Blueprint (BSB) specialized in visualizing and analyzing blockchain service processes. A comprehensive literature review and an analysis of blockchain services were conducted to identify characteristics of blockchain services and limitations of existing blueprints. The BSB was developed based on the derived key components of blockchain service processes, so that it has the optimal structure with key elements to visualize complex processes of blockchain services. The usefulness of the BSB was verified by both comparisons with traditional blueprints and expert interviews. The proposed BSB can intuitively and clearly visualize a service process between customers and service providers in blockchain services. Using the Blockchain Service Blueprint (BSB), providers can identify and improve service processes to enhance sustainability, and this study offers researchers cases and a development process that demonstrate the BSB's effectiveness across various blockchain services.https://doi.org/10.1371/journal.pone.0317449 |
| spellingShingle | Hyeji Jang Do-Hyeon Ryu Development of a service blueprint for blockchain services. PLoS ONE |
| title | Development of a service blueprint for blockchain services. |
| title_full | Development of a service blueprint for blockchain services. |
| title_fullStr | Development of a service blueprint for blockchain services. |
| title_full_unstemmed | Development of a service blueprint for blockchain services. |
| title_short | Development of a service blueprint for blockchain services. |
| title_sort | development of a service blueprint for blockchain services |
| url | https://doi.org/10.1371/journal.pone.0317449 |
| work_keys_str_mv | AT hyejijang developmentofaserviceblueprintforblockchainservices AT dohyeonryu developmentofaserviceblueprintforblockchainservices |