Can benefit appeals and social norms in reminder letters persuade self-employed mental healthcare professionals to report their waiting times to a regulatory agency?
Mental healthcare professionals in the Netherlands are required to report waiting times to the healthcare regulator but often fail to comply. This study examines whether reminder letters using benefit appeals or social norms increase the intention to report waiting times and whether resistance to ch...
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| Format: | Article |
| Language: | English |
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Taylor & Francis Group
2025-12-01
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| Series: | Social Influence |
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| Online Access: | https://www.tandfonline.com/doi/10.1080/15534510.2025.2537024 |
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| author | Tess J. Beke Jorieke E. Moorlag Rick B. van Baaren Barbara C.N. Müller |
| author_facet | Tess J. Beke Jorieke E. Moorlag Rick B. van Baaren Barbara C.N. Müller |
| author_sort | Tess J. Beke |
| collection | DOAJ |
| description | Mental healthcare professionals in the Netherlands are required to report waiting times to the healthcare regulator but often fail to comply. This study examines whether reminder letters using benefit appeals or social norms increase the intention to report waiting times and whether resistance to change influences this intention. A total of 440 self-employed mental healthcare professionals received one of four types of letters (social norm, no norm, self-benefit, other-benefit) or no letter. Results showed no significant impact of reminders on intentions. However, two types of resistance—skepticism and inertia – were identified as predictors of intention. These findings contribute to understanding behavioral resistance and offer guidance for improving compliance with reporting requirements. |
| format | Article |
| id | doaj-art-cd954f4712fa4863bbe42e72bc28a4fb |
| institution | DOAJ |
| issn | 1553-4510 1553-4529 |
| language | English |
| publishDate | 2025-12-01 |
| publisher | Taylor & Francis Group |
| record_format | Article |
| series | Social Influence |
| spelling | doaj-art-cd954f4712fa4863bbe42e72bc28a4fb2025-08-20T03:13:40ZengTaylor & Francis GroupSocial Influence1553-45101553-45292025-12-0120110.1080/15534510.2025.2537024Can benefit appeals and social norms in reminder letters persuade self-employed mental healthcare professionals to report their waiting times to a regulatory agency?Tess J. Beke0Jorieke E. Moorlag1Rick B. van Baaren2Barbara C.N. Müller3Dutch Healthcare Authority, Utrecht, the NetherlandsDutch Healthcare Authority, Utrecht, the NetherlandsBehavioural Science Institute, Radboud University, Nijmegen, the NetherlandsBehavioural Science Institute, Radboud University, Nijmegen, the NetherlandsMental healthcare professionals in the Netherlands are required to report waiting times to the healthcare regulator but often fail to comply. This study examines whether reminder letters using benefit appeals or social norms increase the intention to report waiting times and whether resistance to change influences this intention. A total of 440 self-employed mental healthcare professionals received one of four types of letters (social norm, no norm, self-benefit, other-benefit) or no letter. Results showed no significant impact of reminders on intentions. However, two types of resistance—skepticism and inertia – were identified as predictors of intention. These findings contribute to understanding behavioral resistance and offer guidance for improving compliance with reporting requirements.https://www.tandfonline.com/doi/10.1080/15534510.2025.2537024Reminderssocial normsbenefit appealsresistanceshealthcare |
| spellingShingle | Tess J. Beke Jorieke E. Moorlag Rick B. van Baaren Barbara C.N. Müller Can benefit appeals and social norms in reminder letters persuade self-employed mental healthcare professionals to report their waiting times to a regulatory agency? Social Influence Reminders social norms benefit appeals resistances healthcare |
| title | Can benefit appeals and social norms in reminder letters persuade self-employed mental healthcare professionals to report their waiting times to a regulatory agency? |
| title_full | Can benefit appeals and social norms in reminder letters persuade self-employed mental healthcare professionals to report their waiting times to a regulatory agency? |
| title_fullStr | Can benefit appeals and social norms in reminder letters persuade self-employed mental healthcare professionals to report their waiting times to a regulatory agency? |
| title_full_unstemmed | Can benefit appeals and social norms in reminder letters persuade self-employed mental healthcare professionals to report their waiting times to a regulatory agency? |
| title_short | Can benefit appeals and social norms in reminder letters persuade self-employed mental healthcare professionals to report their waiting times to a regulatory agency? |
| title_sort | can benefit appeals and social norms in reminder letters persuade self employed mental healthcare professionals to report their waiting times to a regulatory agency |
| topic | Reminders social norms benefit appeals resistances healthcare |
| url | https://www.tandfonline.com/doi/10.1080/15534510.2025.2537024 |
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