Analysis of the current situation in the field of electronic services in Syrian banks and prospects for their development
The study is aimed at determining the level of electronic services provided in Syrian banks and identifying the level of their compliance with the trends of modern technological developments. The authors make the comparison of the Syrian banks with the best practices of using information technologie...
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| Format: | Article |
| Language: | Russian |
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State University of Management
2021-04-01
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| Series: | Управление |
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| Online Access: | https://upravlenie.guu.ru/jour/article/view/390 |
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| author | E. V. Vasilieva A. Alhannash |
| author_facet | E. V. Vasilieva A. Alhannash |
| author_sort | E. V. Vasilieva |
| collection | DOAJ |
| description | The study is aimed at determining the level of electronic services provided in Syrian banks and identifying the level of their compliance with the trends of modern technological developments. The authors make the comparison of the Syrian banks with the best practices of using information technologies to provide their services by world banks that use the concept of electronic service.The study showed, that despite the banking sector in Syria is striving to be modern and improve along with technological developments, there is a significant reduction in the use of electronic banking. Syrian banks are required to adhere to a sufficient number of material and technical requirements to implement the concept of a real electronic service. Among the priority tasks the authors highlight the expansion of the use of electronic money in the country, the network of ATM machines, bank cards. However, in order to reach the level of global banks, it is important to move to a digital omnichannel development strategy.As an example of the implementation of ecosystem projects, the paper considers some of leading Russian companies that build their ecosystem around customers based on the principle of “Lifestyle Banking”. Based on Russian practice, the article presents a number of recommendations that will improve the electronic banking of Syria. This will allow the country not only to restore the banking system, but also give the opportunity to keep up with global technological advances, as well as compete with international banks. |
| format | Article |
| id | doaj-art-cd334e9ed6b24d829f76112a1093c677 |
| institution | Kabale University |
| issn | 2309-3633 2713-1645 |
| language | Russian |
| publishDate | 2021-04-01 |
| publisher | State University of Management |
| record_format | Article |
| series | Управление |
| spelling | doaj-art-cd334e9ed6b24d829f76112a1093c6772025-02-04T09:04:39ZrusState University of ManagementУправление2309-36332713-16452021-04-019110111110.26425/2309-3633-2021-9-1-101-111275Analysis of the current situation in the field of electronic services in Syrian banks and prospects for their developmentE. V. Vasilieva0A. Alhannash1Financial University under the Government of the Russian FederationFinancial University under the Government of the Russian FederationThe study is aimed at determining the level of electronic services provided in Syrian banks and identifying the level of their compliance with the trends of modern technological developments. The authors make the comparison of the Syrian banks with the best practices of using information technologies to provide their services by world banks that use the concept of electronic service.The study showed, that despite the banking sector in Syria is striving to be modern and improve along with technological developments, there is a significant reduction in the use of electronic banking. Syrian banks are required to adhere to a sufficient number of material and technical requirements to implement the concept of a real electronic service. Among the priority tasks the authors highlight the expansion of the use of electronic money in the country, the network of ATM machines, bank cards. However, in order to reach the level of global banks, it is important to move to a digital omnichannel development strategy.As an example of the implementation of ecosystem projects, the paper considers some of leading Russian companies that build their ecosystem around customers based on the principle of “Lifestyle Banking”. Based on Russian practice, the article presents a number of recommendations that will improve the electronic banking of Syria. This will allow the country not only to restore the banking system, but also give the opportunity to keep up with global technological advances, as well as compete with international banks.https://upravlenie.guu.ru/jour/article/view/390bankelectronic banking servicesquality of electronic banking servicesinformation technologyomnichannelplatformmobile appecosystem |
| spellingShingle | E. V. Vasilieva A. Alhannash Analysis of the current situation in the field of electronic services in Syrian banks and prospects for their development Управление bank electronic banking services quality of electronic banking services information technology omnichannel platform mobile app ecosystem |
| title | Analysis of the current situation in the field of electronic services in Syrian banks and prospects for their development |
| title_full | Analysis of the current situation in the field of electronic services in Syrian banks and prospects for their development |
| title_fullStr | Analysis of the current situation in the field of electronic services in Syrian banks and prospects for their development |
| title_full_unstemmed | Analysis of the current situation in the field of electronic services in Syrian banks and prospects for their development |
| title_short | Analysis of the current situation in the field of electronic services in Syrian banks and prospects for their development |
| title_sort | analysis of the current situation in the field of electronic services in syrian banks and prospects for their development |
| topic | bank electronic banking services quality of electronic banking services information technology omnichannel platform mobile app ecosystem |
| url | https://upravlenie.guu.ru/jour/article/view/390 |
| work_keys_str_mv | AT evvasilieva analysisofthecurrentsituationinthefieldofelectronicservicesinsyrianbanksandprospectsfortheirdevelopment AT aalhannash analysisofthecurrentsituationinthefieldofelectronicservicesinsyrianbanksandprospectsfortheirdevelopment |