Do cyberattacks and religiosity impact customers’ loyalty? Study on Bank Syariah Indonesia

Do cyberattacks and religiosity impact customers’ loyalty? Study on Bank Syariah Indonesia

Purpose – This study aimed to investigate the impact of cyberattacks on customer loyalty and satisfaction in the context of Islamic banking, particularly focusing on recent cyberattacks on Bank Syariah Indonesia (BSI). Methodology – Respondents were chosen using purposive sampling and analyzed usin...

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Bibliographic Details
Main Authors: Noorfaiz Athallah Koeswandana, Mayang Yorindrafitri Yulfiatmi
Format: Article
Language:English
Published: Center for Islamic Economics Studies and Development 2025-08-01
Series:Jurnal Ekonomi dan Keuangan Islam
Subjects:
Cyberattacks
Customer Satisfaction
Customer Loyalty
Protection Motivation Theory
Online Access:https://journal.uii.ac.id/JEKI/article/view/37782
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