Searching for people in the workplace: aims, behaviour, and challenges
Introduction. People have been shown to play an important role in solving search tasks in professional settings. Searching for a person covers a large part of the information retrieval carried out in the workplace. However, it can be challenging to identify relevant people through a query. Thus, to...
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| Format: | Article |
| Language: | English |
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University of Borås
2024-06-01
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| Series: | Information Research: An International Electronic Journal |
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| Online Access: | https://informationr.net/infres/article/view/848 |
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| author | Tanja Svarre Marianne Lykke Ann Bygholm |
| author_facet | Tanja Svarre Marianne Lykke Ann Bygholm |
| author_sort | Tanja Svarre |
| collection | DOAJ |
| description | Introduction. People have been shown to play an important role in solving search tasks in professional settings. Searching for a person covers a large part of the information retrieval carried out in the workplace. However, it can be challenging to identify relevant people through a query. Thus, to support workplace users, knowledge of the characteristics of people searches is needed to identify which steps can be taken to ease the retrieval process.
Method. This study examined the characteristics of people searching in a biotechnology company based on a mixed-methods process consisting of search log data from an in-house enterprise system, a questionnaire survey, and semi-structured interviews with users of the enterprise system.
Results. The findings showed that people search accounted for 59.5% of all queries in the search log. Log data and questionnaire data were analysed to determine how the queries were distributed across organisational areas and information sources. The interview data provided insight into how people search was used for locating people and expertise and as part of exploratory, complex subject searches. Challenges in searching for people were also discussed in the interviews. The findings were used to discuss the implications for future workplace information systems. |
| format | Article |
| id | doaj-art-c68264d37f2a459a9c541b9f2010bd94 |
| institution | Kabale University |
| issn | 1368-1613 |
| language | English |
| publishDate | 2024-06-01 |
| publisher | University of Borås |
| record_format | Article |
| series | Information Research: An International Electronic Journal |
| spelling | doaj-art-c68264d37f2a459a9c541b9f2010bd942025-02-03T10:10:34ZengUniversity of BoråsInformation Research: An International Electronic Journal1368-16132024-06-0129257358810.47989/ir292848845Searching for people in the workplace: aims, behaviour, and challengesTanja Svarre0Marianne Lykke1Ann Bygholm2Aalborg UniversityAalborg UniversityAalborg UniversityIntroduction. People have been shown to play an important role in solving search tasks in professional settings. Searching for a person covers a large part of the information retrieval carried out in the workplace. However, it can be challenging to identify relevant people through a query. Thus, to support workplace users, knowledge of the characteristics of people searches is needed to identify which steps can be taken to ease the retrieval process. Method. This study examined the characteristics of people searching in a biotechnology company based on a mixed-methods process consisting of search log data from an in-house enterprise system, a questionnaire survey, and semi-structured interviews with users of the enterprise system. Results. The findings showed that people search accounted for 59.5% of all queries in the search log. Log data and questionnaire data were analysed to determine how the queries were distributed across organisational areas and information sources. The interview data provided insight into how people search was used for locating people and expertise and as part of exploratory, complex subject searches. Challenges in searching for people were also discussed in the interviews. The findings were used to discuss the implications for future workplace information systems.https://informationr.net/infres/article/view/848workplace informationpeople searchexpertise searchenterprise search system |
| spellingShingle | Tanja Svarre Marianne Lykke Ann Bygholm Searching for people in the workplace: aims, behaviour, and challenges Information Research: An International Electronic Journal workplace information people search expertise search enterprise search system |
| title | Searching for people in the workplace: aims, behaviour, and challenges |
| title_full | Searching for people in the workplace: aims, behaviour, and challenges |
| title_fullStr | Searching for people in the workplace: aims, behaviour, and challenges |
| title_full_unstemmed | Searching for people in the workplace: aims, behaviour, and challenges |
| title_short | Searching for people in the workplace: aims, behaviour, and challenges |
| title_sort | searching for people in the workplace aims behaviour and challenges |
| topic | workplace information people search expertise search enterprise search system |
| url | https://informationr.net/infres/article/view/848 |
| work_keys_str_mv | AT tanjasvarre searchingforpeopleintheworkplaceaimsbehaviourandchallenges AT mariannelykke searchingforpeopleintheworkplaceaimsbehaviourandchallenges AT annbygholm searchingforpeopleintheworkplaceaimsbehaviourandchallenges |