Using a Fuzzy NSBM Model with Shared Resources and Undesirable Variables for the Assessment of Universal Banking System
With regard to the entry of most banks into the competitive environment of universal banking, as a customer-centric approach aiming to provide financial services to customer groups, it is important to assess the performance of the business process in bank branches using this approach. Due to the unc...
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| Format: | Article |
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University of Qom
2022-03-01
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| Series: | مدیریت مهندسی و رایانش نرم |
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| Online Access: | https://jemsc.qom.ac.ir/article_1381_da019bc8c2c29ddcc9ab15ec04a035c3.pdf |
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| _version_ | 1832577590720724992 |
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| author | Homa Ghasemi Esmaeil Najafi Farhad Hosseinzadeh Lotfi farzad movahedi |
| author_facet | Homa Ghasemi Esmaeil Najafi Farhad Hosseinzadeh Lotfi farzad movahedi |
| author_sort | Homa Ghasemi |
| collection | DOAJ |
| description | With regard to the entry of most banks into the competitive environment of universal banking, as a customer-centric approach aiming to provide financial services to customer groups, it is important to assess the performance of the business process in bank branches using this approach. Due to the uncertainty and desirability of some indicators as well as the existence of shared resources in the real environment of modelling, this paper aims to design a network fuzzy data envelopment analysis (DAE) model, with the simultaneous consideration of undesirable variables and shared resources, and its practical use to measure the effectiveness of service delivery process in universal banking. The results indicate how the branches performed in each of the processes of universal banking. The lower mean efficiency of service provision to customers reflects the necessity for the bank to provide a portfolio of products and better credit services. Comparing the performance of branches in terms of each process can play an important role in the adoption of incentive and punitive policies for managers. |
| format | Article |
| id | doaj-art-c4a93cfcc440466b808b505e5e6782f5 |
| institution | Kabale University |
| issn | 2538-6239 2538-2675 |
| language | fas |
| publishDate | 2022-03-01 |
| publisher | University of Qom |
| record_format | Article |
| series | مدیریت مهندسی و رایانش نرم |
| spelling | doaj-art-c4a93cfcc440466b808b505e5e6782f52025-01-30T20:18:15ZfasUniversity of Qomمدیریت مهندسی و رایانش نرم2538-62392538-26752022-03-018119020910.22091/jemsc.2019.13811381Using a Fuzzy NSBM Model with Shared Resources and Undesirable Variables for the Assessment of Universal Banking SystemHoma Ghasemi0Esmaeil Najafi1Farhad Hosseinzadeh Lotfi2farzad movahedi3Department of Industrial Engineering, Science and Research branch, Islamic Azad University, Tehran, Iran.Department of Industrial Engineering, Science and Research branch, Islamic Azad University, Tehran, Iran.Faculty of Department of Mathematics, Science and Research branch, Islamic Azad University, Tehran, Iran.Faculty of Department of Industrial Engineering, Science and Research branch, Islamic Azad University, Tehran, Iran.With regard to the entry of most banks into the competitive environment of universal banking, as a customer-centric approach aiming to provide financial services to customer groups, it is important to assess the performance of the business process in bank branches using this approach. Due to the uncertainty and desirability of some indicators as well as the existence of shared resources in the real environment of modelling, this paper aims to design a network fuzzy data envelopment analysis (DAE) model, with the simultaneous consideration of undesirable variables and shared resources, and its practical use to measure the effectiveness of service delivery process in universal banking. The results indicate how the branches performed in each of the processes of universal banking. The lower mean efficiency of service provision to customers reflects the necessity for the bank to provide a portfolio of products and better credit services. Comparing the performance of branches in terms of each process can play an important role in the adoption of incentive and punitive policies for managers.https://jemsc.qom.ac.ir/article_1381_da019bc8c2c29ddcc9ab15ec04a035c3.pdfα-cutfuzzy nsbm data envelopment analysis modelshared resourcesuniversal banking |
| spellingShingle | Homa Ghasemi Esmaeil Najafi Farhad Hosseinzadeh Lotfi farzad movahedi Using a Fuzzy NSBM Model with Shared Resources and Undesirable Variables for the Assessment of Universal Banking System مدیریت مهندسی و رایانش نرم α-cut fuzzy nsbm data envelopment analysis model shared resources universal banking |
| title | Using a Fuzzy NSBM Model with Shared Resources and Undesirable Variables for the Assessment of Universal Banking System |
| title_full | Using a Fuzzy NSBM Model with Shared Resources and Undesirable Variables for the Assessment of Universal Banking System |
| title_fullStr | Using a Fuzzy NSBM Model with Shared Resources and Undesirable Variables for the Assessment of Universal Banking System |
| title_full_unstemmed | Using a Fuzzy NSBM Model with Shared Resources and Undesirable Variables for the Assessment of Universal Banking System |
| title_short | Using a Fuzzy NSBM Model with Shared Resources and Undesirable Variables for the Assessment of Universal Banking System |
| title_sort | using a fuzzy nsbm model with shared resources and undesirable variables for the assessment of universal banking system |
| topic | α-cut fuzzy nsbm data envelopment analysis model shared resources universal banking |
| url | https://jemsc.qom.ac.ir/article_1381_da019bc8c2c29ddcc9ab15ec04a035c3.pdf |
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