Service-driven capabilities as competitive advantage drivers: Evidence from Indonesian healthcare organizations

Type of the article: Research Article AbstractThe traditional way of differentiating services has reduced in a saturated market under Indonesia’s National Health Insurance, increasing competition across the health care sector. The objective of this study is to examine how organizational resources c...

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Bibliographic Details
Main Authors: Kristiana Susilowati, Lieli Suharti, Agus Sugiarto
Format: Article
Language:English
Published: LLC "CPC "Business Perspectives" 2025-08-01
Series:Problems and Perspectives in Management
Subjects:
Online Access:https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/22739/PPM_2025_03_Susilowati.pdf
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