A guideline for the strategic implementation of social media messaging within a marketing communication context

Marketing communication practitioners lack a guideline for implementing social media strategically. In the light of this, the authors of this article explored the strategic implementation of social media within a marketing communication context. A grounded theory process was firstly followed in ord...

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Main Authors: Ewoudt Cloete, Lida Holtzhausen
Format: Article
Language:English
Published: University of Johannesburg 2022-10-01
Series:Communicare
Subjects:
Online Access:https://journals.uj.ac.za/index.php/jcsa/article/view/1595
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author Ewoudt Cloete
Lida Holtzhausen
author_facet Ewoudt Cloete
Lida Holtzhausen
author_sort Ewoudt Cloete
collection DOAJ
description Marketing communication practitioners lack a guideline for implementing social media strategically. In the light of this, the authors of this article explored the strategic implementation of social media within a marketing communication context. A grounded theory process was firstly followed in order to compile a list of social media messaging categories. This list was then paired with the disciplines of the marketing communication mix, based on their inherent similarities. To demonstrate the practical relevance of the pairings thereafter, the authors followed a process of action research as a way of analysing an organisation’s existing social media messaging plan, referencing the strategic considerations that the pairing process inferred. By doing so, the authors established that the pairing and action research process explored could be used as a strategic guideline for social media managers to improve the degree to which an organisation’s social media messaging is conducive to the reaching of specific marketing communication objectives.
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spelling doaj-art-bd1b0b85149b422e9b42abedb022c7682025-01-20T08:55:44ZengUniversity of JohannesburgCommunicare0259-00692957-79502022-10-0135210.36615/jcsa.v35i2.1595A guideline for the strategic implementation of social media messaging within a marketing communication contextEwoudt Cloete0Lida Holtzhausen1https://orcid.org/0000-0003-1275-6684Epic MSLGROUPNorth West University Marketing communication practitioners lack a guideline for implementing social media strategically. In the light of this, the authors of this article explored the strategic implementation of social media within a marketing communication context. A grounded theory process was firstly followed in order to compile a list of social media messaging categories. This list was then paired with the disciplines of the marketing communication mix, based on their inherent similarities. To demonstrate the practical relevance of the pairings thereafter, the authors followed a process of action research as a way of analysing an organisation’s existing social media messaging plan, referencing the strategic considerations that the pairing process inferred. By doing so, the authors established that the pairing and action research process explored could be used as a strategic guideline for social media managers to improve the degree to which an organisation’s social media messaging is conducive to the reaching of specific marketing communication objectives. https://journals.uj.ac.za/index.php/jcsa/article/view/1595social media messagingmarketing communicationstrategic implementationgrounded theorycategories.action research
spellingShingle Ewoudt Cloete
Lida Holtzhausen
A guideline for the strategic implementation of social media messaging within a marketing communication context
Communicare
social media messaging
marketing communication
strategic implementation
grounded theory
categories.
action research
title A guideline for the strategic implementation of social media messaging within a marketing communication context
title_full A guideline for the strategic implementation of social media messaging within a marketing communication context
title_fullStr A guideline for the strategic implementation of social media messaging within a marketing communication context
title_full_unstemmed A guideline for the strategic implementation of social media messaging within a marketing communication context
title_short A guideline for the strategic implementation of social media messaging within a marketing communication context
title_sort guideline for the strategic implementation of social media messaging within a marketing communication context
topic social media messaging
marketing communication
strategic implementation
grounded theory
categories.
action research
url https://journals.uj.ac.za/index.php/jcsa/article/view/1595
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