Improvements of Decision Support Systems for Public Administrations via a Mechanism of Co-creation of Value
This paper focuses on a possible improvement of knowledge-based decision support systems for human resource management within Public Administrations, using a co-creation of value’s mechanism, according to the Service-Dominant Logic (SDL) paradigm. In particular, it applies ontology-driven data entry...
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| Format: | Article |
| Language: | English |
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Riga Technical University Press
2015-04-01
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| Series: | Complex Systems Informatics and Modeling Quarterly |
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| Online Access: | https://csimq-journals.rtu.lv/article/view/953 |
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| author | Tindara Abbate Clara Bassano Giuseppe D’Aniello Sergio Miranda Mirko Perano Paolo Piciocchi Luigi Rarità |
| author_facet | Tindara Abbate Clara Bassano Giuseppe D’Aniello Sergio Miranda Mirko Perano Paolo Piciocchi Luigi Rarità |
| author_sort | Tindara Abbate |
| collection | DOAJ |
| description | This paper focuses on a possible improvement of knowledge-based decision support systems for human resource management within Public Administrations, using a co-creation of value’s mechanism, according to the Service-Dominant Logic (SDL) paradigm. In particular, it applies ontology-driven data entry procedures to trigger the cooperation between the Public Administration itself and its employees. Advantages in such sense are evident: constraining the data entry process by means of the term definition ontology improves the quality of gathered data, thus reducing potential mismatching problems and allowing a suitable skill gap analysis among real and ideal workers competence profiles. The procedure foresees the following steps: analyzing organograms and job descriptions; modelling Knowledge, Skills and Attitudes (KSA) for job descriptions; transforming KSAs of job descriptions into a standard-based model with integrations of other characteristics; extracting information from Curricula Vitae according to the selected model; comparing profiles and roles played by the employees.
The 'a priori' ontology-driven approach adequately supports the operations that involve both the Public Administration and employees, as for the data storage of job descriptions and curricula vitae. The comparison step is useful to understand if employees perform roles that are coherent with their own professional profiles.
The proposed approach has been experimented on a small test case and the results show that its objective evaluation represents an improvement for a decision support system for the re-organization of Italian Public Administrations where, unfortunately often, people are engaged in activities that are not so close to their competences. |
| format | Article |
| id | doaj-art-b7bd59690a594a3a8e43f0f53f49580e |
| institution | Kabale University |
| issn | 2255-9922 |
| language | English |
| publishDate | 2015-04-01 |
| publisher | Riga Technical University Press |
| record_format | Article |
| series | Complex Systems Informatics and Modeling Quarterly |
| spelling | doaj-art-b7bd59690a594a3a8e43f0f53f49580e2025-02-03T12:03:21ZengRiga Technical University PressComplex Systems Informatics and Modeling Quarterly2255-99222015-04-0102193010.7250/csimq.2015-2.02578Improvements of Decision Support Systems for Public Administrations via a Mechanism of Co-creation of ValueTindara Abbate0Clara Bassano1Giuseppe D’Aniello2Sergio Miranda3Mirko Perano4Paolo Piciocchi5Luigi Rarità6Dipartimento di Scienze Economiche, Aziendali, Ambientali e Metodologie Quantitative, University of MessinaDipartimento di Studi Aziendali e Quantitivi, University Parthenope of Naples, Via Generale Parisi, 13 (Palazzo Pakanowski)Dipartimento di Ingegneria dell’Informazione, Ingegneria Elettrica e Matematica Applicata, University of SalernoDipartimento di Scienze Umane, Filosofiche e della Formazione, University of SalernoDipartimento di Ingegneria dell’Informazione, Ingegneria Elettrica e Matematica Applicata, University of SalernoDipartimento di Scienze Politiche, Sociali e della Comunicazione, University of SalernoDipartimento di Ingegneria dell’Informazione, Ingegneria Elettrica e Matematica Applicata, University of SalernoThis paper focuses on a possible improvement of knowledge-based decision support systems for human resource management within Public Administrations, using a co-creation of value’s mechanism, according to the Service-Dominant Logic (SDL) paradigm. In particular, it applies ontology-driven data entry procedures to trigger the cooperation between the Public Administration itself and its employees. Advantages in such sense are evident: constraining the data entry process by means of the term definition ontology improves the quality of gathered data, thus reducing potential mismatching problems and allowing a suitable skill gap analysis among real and ideal workers competence profiles. The procedure foresees the following steps: analyzing organograms and job descriptions; modelling Knowledge, Skills and Attitudes (KSA) for job descriptions; transforming KSAs of job descriptions into a standard-based model with integrations of other characteristics; extracting information from Curricula Vitae according to the selected model; comparing profiles and roles played by the employees. The 'a priori' ontology-driven approach adequately supports the operations that involve both the Public Administration and employees, as for the data storage of job descriptions and curricula vitae. The comparison step is useful to understand if employees perform roles that are coherent with their own professional profiles. The proposed approach has been experimented on a small test case and the results show that its objective evaluation represents an improvement for a decision support system for the re-organization of Italian Public Administrations where, unfortunately often, people are engaged in activities that are not so close to their competences.https://csimq-journals.rtu.lv/article/view/953Decision support systems, service quality, SDL, co-creation of value, ontology-driven data entry, skill gap analysis. |
| spellingShingle | Tindara Abbate Clara Bassano Giuseppe D’Aniello Sergio Miranda Mirko Perano Paolo Piciocchi Luigi Rarità Improvements of Decision Support Systems for Public Administrations via a Mechanism of Co-creation of Value Complex Systems Informatics and Modeling Quarterly Decision support systems, service quality, SDL, co-creation of value, ontology-driven data entry, skill gap analysis. |
| title | Improvements of Decision Support Systems for Public Administrations via a Mechanism of Co-creation of Value |
| title_full | Improvements of Decision Support Systems for Public Administrations via a Mechanism of Co-creation of Value |
| title_fullStr | Improvements of Decision Support Systems for Public Administrations via a Mechanism of Co-creation of Value |
| title_full_unstemmed | Improvements of Decision Support Systems for Public Administrations via a Mechanism of Co-creation of Value |
| title_short | Improvements of Decision Support Systems for Public Administrations via a Mechanism of Co-creation of Value |
| title_sort | improvements of decision support systems for public administrations via a mechanism of co creation of value |
| topic | Decision support systems, service quality, SDL, co-creation of value, ontology-driven data entry, skill gap analysis. |
| url | https://csimq-journals.rtu.lv/article/view/953 |
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