Are Public Sector Tax Practitioners Satisfied with the Services of South Africa Revenue Service?
The paper discusses the satisfaction with services provided by South Africa Revenue Service (SARS) to public sector tax practitioners to enhance tax compliance. A survey of 375 tax practitioners in eight provinces was made. Tax practitioners appreciate SARS services in paying tax refunds, responding...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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University of Ljubljana Press (Založba Univerze v Ljubljani)
2012-11-01
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| Series: | Central European Public Administration Review |
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| Online Access: | https://journals.uni-lj.si/CEPAR/article/view/20373 |
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| _version_ | 1832591540313128960 |
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| author | Oludele Akinloye Akinboade Mandisa Putuma Mokwena |
| author_facet | Oludele Akinloye Akinboade Mandisa Putuma Mokwena |
| author_sort | Oludele Akinloye Akinboade |
| collection | DOAJ |
| description | The paper discusses the satisfaction with services provided by South Africa Revenue Service (SARS) to public sector tax practitioners to enhance tax compliance. A survey of 375 tax practitioners in eight provinces was made. Tax practitioners appreciate SARS services in paying tax refunds, responding to and handling enquiries, tax practitioners education and the organization of professional training/workshops. Accountants in particular strongly appreciate SARS tax practitioners education. Accountants and older tax practitioners appreciate SARS assistance in completing tax returns. Tax practitioners who work as Financial Managers, Accountants, and those who possess secondary level of education, diploma, degree or have special tax education find tax payer training to be quite useful. Older tax practitioners are more satisfied with SARS office services. |
| format | Article |
| id | doaj-art-b6af75e7e9864fd8bf74a8ea7267be10 |
| institution | Kabale University |
| issn | 2591-2240 2591-2259 |
| language | English |
| publishDate | 2012-11-01 |
| publisher | University of Ljubljana Press (Založba Univerze v Ljubljani) |
| record_format | Article |
| series | Central European Public Administration Review |
| spelling | doaj-art-b6af75e7e9864fd8bf74a8ea7267be102025-01-22T10:55:09ZengUniversity of Ljubljana Press (Založba Univerze v Ljubljani)Central European Public Administration Review2591-22402591-22592012-11-0110410.17573/cepar.v10i4.230Are Public Sector Tax Practitioners Satisfied with the Services of South Africa Revenue Service?Oludele Akinloye AkinboadeMandisa Putuma MokwenaThe paper discusses the satisfaction with services provided by South Africa Revenue Service (SARS) to public sector tax practitioners to enhance tax compliance. A survey of 375 tax practitioners in eight provinces was made. Tax practitioners appreciate SARS services in paying tax refunds, responding to and handling enquiries, tax practitioners education and the organization of professional training/workshops. Accountants in particular strongly appreciate SARS tax practitioners education. Accountants and older tax practitioners appreciate SARS assistance in completing tax returns. Tax practitioners who work as Financial Managers, Accountants, and those who possess secondary level of education, diploma, degree or have special tax education find tax payer training to be quite useful. Older tax practitioners are more satisfied with SARS office services.https://journals.uni-lj.si/CEPAR/article/view/20373tax compliancetax practitionersservice satisfactiontax administrationSouth Africa |
| spellingShingle | Oludele Akinloye Akinboade Mandisa Putuma Mokwena Are Public Sector Tax Practitioners Satisfied with the Services of South Africa Revenue Service? Central European Public Administration Review tax compliance tax practitioners service satisfaction tax administration South Africa |
| title | Are Public Sector Tax Practitioners Satisfied with the Services of South Africa Revenue Service? |
| title_full | Are Public Sector Tax Practitioners Satisfied with the Services of South Africa Revenue Service? |
| title_fullStr | Are Public Sector Tax Practitioners Satisfied with the Services of South Africa Revenue Service? |
| title_full_unstemmed | Are Public Sector Tax Practitioners Satisfied with the Services of South Africa Revenue Service? |
| title_short | Are Public Sector Tax Practitioners Satisfied with the Services of South Africa Revenue Service? |
| title_sort | are public sector tax practitioners satisfied with the services of south africa revenue service |
| topic | tax compliance tax practitioners service satisfaction tax administration South Africa |
| url | https://journals.uni-lj.si/CEPAR/article/view/20373 |
| work_keys_str_mv | AT oludeleakinloyeakinboade arepublicsectortaxpractitionerssatisfiedwiththeservicesofsouthafricarevenueservice AT mandisaputumamokwena arepublicsectortaxpractitionerssatisfiedwiththeservicesofsouthafricarevenueservice |