A Study on Students’ Satisfaction with Classroom Teaching of Independent Adult Universities Based on SERVQUAL and IPA Models, Taking Beijing Haidian Adult University as an Example
To some extent, students’ satisfaction with classroom teaching reflects the teaching quality of the school. In view of the characteristics of independent adult universities in recent years, which are characterized by great age difference, uneven foundation, and diversified demands, it is necessary t...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Wiley
2022-01-01
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| Series: | Journal of Mathematics |
| Online Access: | http://dx.doi.org/10.1155/2022/7744401 |
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| _version_ | 1832549466330103808 |
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| author | Xiaoya Wang Yuanyang Gao Sumei Li |
| author_facet | Xiaoya Wang Yuanyang Gao Sumei Li |
| author_sort | Xiaoya Wang |
| collection | DOAJ |
| description | To some extent, students’ satisfaction with classroom teaching reflects the teaching quality of the school. In view of the characteristics of independent adult universities in recent years, which are characterized by great age difference, uneven foundation, and diversified demands, it is necessary to start the research from the perspective of students, through sufficient investigation, forming a survey index, setting up questionnaires, and conducting empirical research on their satisfaction with classroom teaching. In the study, the service quality gap model (SERVQUAL) is introduced; the importance-satisfaction model, importance-performance analysis (IPA), was used to check the consistency of the SERVQUAL research results; the current status of satisfaction was obtained; and countermeasures and suggestions were proposed to improve students' satisfaction with classroom teaching of independent adult universities. |
| format | Article |
| id | doaj-art-b688c57197e947e7ae1729c6c0feb01e |
| institution | Kabale University |
| issn | 2314-4785 |
| language | English |
| publishDate | 2022-01-01 |
| publisher | Wiley |
| record_format | Article |
| series | Journal of Mathematics |
| spelling | doaj-art-b688c57197e947e7ae1729c6c0feb01e2025-02-03T06:11:18ZengWileyJournal of Mathematics2314-47852022-01-01202210.1155/2022/7744401A Study on Students’ Satisfaction with Classroom Teaching of Independent Adult Universities Based on SERVQUAL and IPA Models, Taking Beijing Haidian Adult University as an ExampleXiaoya Wang0Yuanyang Gao1Sumei Li2Beijing Haidian Adult University (Zhongguancun College)Beijing University of Aeronautics and AstronauticsBeijing Haidian Adult University (Zhongguancun College)To some extent, students’ satisfaction with classroom teaching reflects the teaching quality of the school. In view of the characteristics of independent adult universities in recent years, which are characterized by great age difference, uneven foundation, and diversified demands, it is necessary to start the research from the perspective of students, through sufficient investigation, forming a survey index, setting up questionnaires, and conducting empirical research on their satisfaction with classroom teaching. In the study, the service quality gap model (SERVQUAL) is introduced; the importance-satisfaction model, importance-performance analysis (IPA), was used to check the consistency of the SERVQUAL research results; the current status of satisfaction was obtained; and countermeasures and suggestions were proposed to improve students' satisfaction with classroom teaching of independent adult universities.http://dx.doi.org/10.1155/2022/7744401 |
| spellingShingle | Xiaoya Wang Yuanyang Gao Sumei Li A Study on Students’ Satisfaction with Classroom Teaching of Independent Adult Universities Based on SERVQUAL and IPA Models, Taking Beijing Haidian Adult University as an Example Journal of Mathematics |
| title | A Study on Students’ Satisfaction with Classroom Teaching of Independent Adult Universities Based on SERVQUAL and IPA Models, Taking Beijing Haidian Adult University as an Example |
| title_full | A Study on Students’ Satisfaction with Classroom Teaching of Independent Adult Universities Based on SERVQUAL and IPA Models, Taking Beijing Haidian Adult University as an Example |
| title_fullStr | A Study on Students’ Satisfaction with Classroom Teaching of Independent Adult Universities Based on SERVQUAL and IPA Models, Taking Beijing Haidian Adult University as an Example |
| title_full_unstemmed | A Study on Students’ Satisfaction with Classroom Teaching of Independent Adult Universities Based on SERVQUAL and IPA Models, Taking Beijing Haidian Adult University as an Example |
| title_short | A Study on Students’ Satisfaction with Classroom Teaching of Independent Adult Universities Based on SERVQUAL and IPA Models, Taking Beijing Haidian Adult University as an Example |
| title_sort | study on students satisfaction with classroom teaching of independent adult universities based on servqual and ipa models taking beijing haidian adult university as an example |
| url | http://dx.doi.org/10.1155/2022/7744401 |
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