ANALYSIS OF PUBLIC SAFETY CENTER 119 AMBULANCE SERVICES USING LEAN SIX SIGMA
Background: DKI Jakarta reports about 5,000 annual deaths from heart disease, disasters, accidents, and other causes. Ambulance demand has risen, especially for COVID-19 cases that require quick medical attention. In 2022, the average emergency response time was 21-30 minutes. Therefore, efforts are...
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| Format: | Article |
| Language: | English |
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Universitas Airlangga
2024-12-01
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| Series: | Jurnal Administrasi Kesehatan Indonesia |
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| Online Access: | https://e-journal.unair.ac.id/JAKI/article/view/48875 |
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| _version_ | 1832557540755374080 |
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| author | Thasya Sabilla Putri Rojak Masyitoh Basabih Winarto Roy Michael Suranta |
| author_facet | Thasya Sabilla Putri Rojak Masyitoh Basabih Winarto Roy Michael Suranta |
| author_sort | Thasya Sabilla Putri Rojak |
| collection | DOAJ |
| description | Background: DKI Jakarta reports about 5,000 annual deaths from heart disease, disasters, accidents, and other causes. Ambulance demand has risen, especially for COVID-19 cases that require quick medical attention. In 2022, the average emergency response time was 21-30 minutes. Therefore, efforts are needed to improve the response time of PSC 119 ambulances to minimize impacts.
Aims: This study uses the Lean Six Sigma methodology to analyze the factors contributing to prolonged response times in emergency ambulance services.
Methods: This study used a mixed-method approach based on the DMAI (define, measure, analyze, and improve). The data were collected through observations, document reviews, and in-depth interviews.
Results: The results showed that the average duration of ambulance services was 4 hours and 30 minutes. The identified inefficiencies include software issues with the Nusantara app, staff fatigue, and license renewals, difficult access for ambulance and URC units, delays from call center staff awaiting family decisions, closely located posts leading to fewer cases per post, community-initiated patient movements, challenges in finding suitable referral hospitals for special cases, and slow response times from referral hospitals.
Conclusion: The recommended improvements include using a kaizen board, conducting expert training, promoting the Integrated Referral System or Sistem Informasi Rujukan Terintegrasi (SISRUTE), and revising standard operating procedures.
Keywords: ambulance services, Public Safety Center 119, Lean Six Sigma |
| format | Article |
| id | doaj-art-b6015d4115d6467a92e5aef4d94cfd00 |
| institution | Kabale University |
| issn | 2303-3592 2540-9301 |
| language | English |
| publishDate | 2024-12-01 |
| publisher | Universitas Airlangga |
| record_format | Article |
| series | Jurnal Administrasi Kesehatan Indonesia |
| spelling | doaj-art-b6015d4115d6467a92e5aef4d94cfd002025-02-03T04:18:51ZengUniversitas AirlanggaJurnal Administrasi Kesehatan Indonesia2303-35922540-93012024-12-0112225826910.20473/jaki.v12i2.2024.258-26946984ANALYSIS OF PUBLIC SAFETY CENTER 119 AMBULANCE SERVICES USING LEAN SIX SIGMAThasya Sabilla Putri Rojak0Masyitoh Basabih1Winarto2Roy Michael Suranta3University of IndonesiaUniversity of IndonesiaDKI Jakarta Health Service Emergency AmbulanceDKI Jakarta Health Service Emergency AmbulanceBackground: DKI Jakarta reports about 5,000 annual deaths from heart disease, disasters, accidents, and other causes. Ambulance demand has risen, especially for COVID-19 cases that require quick medical attention. In 2022, the average emergency response time was 21-30 minutes. Therefore, efforts are needed to improve the response time of PSC 119 ambulances to minimize impacts. Aims: This study uses the Lean Six Sigma methodology to analyze the factors contributing to prolonged response times in emergency ambulance services. Methods: This study used a mixed-method approach based on the DMAI (define, measure, analyze, and improve). The data were collected through observations, document reviews, and in-depth interviews. Results: The results showed that the average duration of ambulance services was 4 hours and 30 minutes. The identified inefficiencies include software issues with the Nusantara app, staff fatigue, and license renewals, difficult access for ambulance and URC units, delays from call center staff awaiting family decisions, closely located posts leading to fewer cases per post, community-initiated patient movements, challenges in finding suitable referral hospitals for special cases, and slow response times from referral hospitals. Conclusion: The recommended improvements include using a kaizen board, conducting expert training, promoting the Integrated Referral System or Sistem Informasi Rujukan Terintegrasi (SISRUTE), and revising standard operating procedures. Keywords: ambulance services, Public Safety Center 119, Lean Six Sigmahttps://e-journal.unair.ac.id/JAKI/article/view/48875ambulance servicespublic safety center 119lean six sigma |
| spellingShingle | Thasya Sabilla Putri Rojak Masyitoh Basabih Winarto Roy Michael Suranta ANALYSIS OF PUBLIC SAFETY CENTER 119 AMBULANCE SERVICES USING LEAN SIX SIGMA Jurnal Administrasi Kesehatan Indonesia ambulance services public safety center 119 lean six sigma |
| title | ANALYSIS OF PUBLIC SAFETY CENTER 119 AMBULANCE SERVICES USING LEAN SIX SIGMA |
| title_full | ANALYSIS OF PUBLIC SAFETY CENTER 119 AMBULANCE SERVICES USING LEAN SIX SIGMA |
| title_fullStr | ANALYSIS OF PUBLIC SAFETY CENTER 119 AMBULANCE SERVICES USING LEAN SIX SIGMA |
| title_full_unstemmed | ANALYSIS OF PUBLIC SAFETY CENTER 119 AMBULANCE SERVICES USING LEAN SIX SIGMA |
| title_short | ANALYSIS OF PUBLIC SAFETY CENTER 119 AMBULANCE SERVICES USING LEAN SIX SIGMA |
| title_sort | analysis of public safety center 119 ambulance services using lean six sigma |
| topic | ambulance services public safety center 119 lean six sigma |
| url | https://e-journal.unair.ac.id/JAKI/article/view/48875 |
| work_keys_str_mv | AT thasyasabillaputrirojak analysisofpublicsafetycenter119ambulanceservicesusingleansixsigma AT masyitohbasabih analysisofpublicsafetycenter119ambulanceservicesusingleansixsigma AT winarto analysisofpublicsafetycenter119ambulanceservicesusingleansixsigma AT roymichaelsuranta analysisofpublicsafetycenter119ambulanceservicesusingleansixsigma |