RELATIONSHIP OF SERVICE RECOVERY TOWARDS PATIENT SATISFACTION IN HOSPITAL IN WEST SUMATERA

RELATIONSHIP OF SERVICE RECOVERY TOWARDS PATIENT SATISFACTION IN HOSPITAL IN WEST SUMATERA

Background: Patient satisfaction in the M. Djamil Hospital was recorded as 79.61% between January and March 2018. It signifies that patient satisfaction rate has not met the target set of 85%. Aims: This study aims to determine the frequency distribution of service recovery patients, patient satis...

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Bibliographic Details
Main Authors: Rima Semiarty, Rizanda Machmud, Abdiana, Annisa Wahyuni, Prima Kurniati Hamzah
Format: Article
Language:English
Published: Universitas Airlangga 2024-12-01
Series:Jurnal Administrasi Kesehatan Indonesia
Subjects:
satisfaction
service recovery
inpatient
Online Access:https://e-journal.unair.ac.id/JAKI/article/view/42663
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