INTERCULTURAL COMMUNICATION COMPETENCE OF HEALTHCARE PROFESSIONALS CARING FOR PATIENTS FROM DIVERSE CULTURES
This research aims to examine the intercultural communication competence of healthcare professionals providing care and treatment to patients from different cultures. It evaluates the impact of intercultural communication on the quality and effectiveness of healthcare services. Method: The research...
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Rojan GÜMÜŞ
2024-10-01
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| Series: | International Journal of Health Services Research and Policy |
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| Online Access: | https://dergipark.org.tr/en/download/article-file/3944236 |
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| author | Hatice Öntürk Akyüz Serdar Türedi Hatice Gülsoy |
| author_facet | Hatice Öntürk Akyüz Serdar Türedi Hatice Gülsoy |
| author_sort | Hatice Öntürk Akyüz |
| collection | DOAJ |
| description | This research aims to examine the intercultural communication competence of healthcare professionals providing care and treatment to patients from different cultures. It evaluates the impact of intercultural communication on the quality and effectiveness of healthcare services. Method: The research was conducted with the participation of 280 healthcare professionals working at Alanya Alaaddin Keykubat University Hospital. Data were collected using the Intercultural Sensitivity, Intercultural Effectiveness, and Intercultural Awareness scales. Data analysis was performed using SPSS 25.0, and non-parametric tests were used for data that did not follow a normal distribution. Findings: Of the participants, 67.8% were female, 74.7% were under 25 years old, and 81.6% were single. In terms of education, 36.8% had an associate degree, and 44.8% had a bachelor's degree. The effects of demographic variables such as gender, marital status, and work department on intercultural competence were examined. Women scored higher than men in the Identity Protection sub-dimension, while married individuals scored lower than singles in the Cultural Communication Awareness sub-dimension. Paramedics had higher intercultural effectiveness scores compared to nurses. Discussion: The duration of experience significantly affected the Comfort in Communication sub-dimension. Higher education levels were associated with increased intercultural sensitivity and effectiveness scores. Those who received intercultural patient care training had higher scores, and those willing to work with patients from different cultures had higher intercultural sensitivity and effectiveness scores. Conclusion: These findings emphasize the importance of intercultural training and development programs to improve the quality of healthcare services. Enhancing healthcare professionals' intercultural communication skills is crucial for increasing patient satisfaction and the effectiveness of healthcare services. |
| format | Article |
| id | doaj-art-b3e3f99de2a648b2bd477a7e250dfeb6 |
| institution | DOAJ |
| issn | 2602-3482 |
| language | English |
| publishDate | 2024-10-01 |
| publisher | Rojan GÜMÜŞ |
| record_format | Article |
| series | International Journal of Health Services Research and Policy |
| spelling | doaj-art-b3e3f99de2a648b2bd477a7e250dfeb62025-08-20T02:54:53ZengRojan GÜMÜŞInternational Journal of Health Services Research and Policy2602-34822024-10-019319620910.33457/ijhsrp.14873051243INTERCULTURAL COMMUNICATION COMPETENCE OF HEALTHCARE PROFESSIONALS CARING FOR PATIENTS FROM DIVERSE CULTURESHatice Öntürk Akyüz0https://orcid.org/0000-0002-6206-2616Serdar Türedi1https://orcid.org/0000-0001-5913-5469Hatice Gülsoy2https://orcid.org/0000-0001-5468-4047BITLIS EREN UNIVERSITYAnatolia HospitalALANYA ALAADDIN KEYKUBAT UNIVERSITYThis research aims to examine the intercultural communication competence of healthcare professionals providing care and treatment to patients from different cultures. It evaluates the impact of intercultural communication on the quality and effectiveness of healthcare services. Method: The research was conducted with the participation of 280 healthcare professionals working at Alanya Alaaddin Keykubat University Hospital. Data were collected using the Intercultural Sensitivity, Intercultural Effectiveness, and Intercultural Awareness scales. Data analysis was performed using SPSS 25.0, and non-parametric tests were used for data that did not follow a normal distribution. Findings: Of the participants, 67.8% were female, 74.7% were under 25 years old, and 81.6% were single. In terms of education, 36.8% had an associate degree, and 44.8% had a bachelor's degree. The effects of demographic variables such as gender, marital status, and work department on intercultural competence were examined. Women scored higher than men in the Identity Protection sub-dimension, while married individuals scored lower than singles in the Cultural Communication Awareness sub-dimension. Paramedics had higher intercultural effectiveness scores compared to nurses. Discussion: The duration of experience significantly affected the Comfort in Communication sub-dimension. Higher education levels were associated with increased intercultural sensitivity and effectiveness scores. Those who received intercultural patient care training had higher scores, and those willing to work with patients from different cultures had higher intercultural sensitivity and effectiveness scores. Conclusion: These findings emphasize the importance of intercultural training and development programs to improve the quality of healthcare services. Enhancing healthcare professionals' intercultural communication skills is crucial for increasing patient satisfaction and the effectiveness of healthcare services.https://dergipark.org.tr/en/download/article-file/3944236cultural competencecultural diversityhealth tourismhealthcare workersnursing |
| spellingShingle | Hatice Öntürk Akyüz Serdar Türedi Hatice Gülsoy INTERCULTURAL COMMUNICATION COMPETENCE OF HEALTHCARE PROFESSIONALS CARING FOR PATIENTS FROM DIVERSE CULTURES International Journal of Health Services Research and Policy cultural competence cultural diversity health tourism healthcare workers nursing |
| title | INTERCULTURAL COMMUNICATION COMPETENCE OF HEALTHCARE PROFESSIONALS CARING FOR PATIENTS FROM DIVERSE CULTURES |
| title_full | INTERCULTURAL COMMUNICATION COMPETENCE OF HEALTHCARE PROFESSIONALS CARING FOR PATIENTS FROM DIVERSE CULTURES |
| title_fullStr | INTERCULTURAL COMMUNICATION COMPETENCE OF HEALTHCARE PROFESSIONALS CARING FOR PATIENTS FROM DIVERSE CULTURES |
| title_full_unstemmed | INTERCULTURAL COMMUNICATION COMPETENCE OF HEALTHCARE PROFESSIONALS CARING FOR PATIENTS FROM DIVERSE CULTURES |
| title_short | INTERCULTURAL COMMUNICATION COMPETENCE OF HEALTHCARE PROFESSIONALS CARING FOR PATIENTS FROM DIVERSE CULTURES |
| title_sort | intercultural communication competence of healthcare professionals caring for patients from diverse cultures |
| topic | cultural competence cultural diversity health tourism healthcare workers nursing |
| url | https://dergipark.org.tr/en/download/article-file/3944236 |
| work_keys_str_mv | AT haticeonturkakyuz interculturalcommunicationcompetenceofhealthcareprofessionalscaringforpatientsfromdiversecultures AT serdarturedi interculturalcommunicationcompetenceofhealthcareprofessionalscaringforpatientsfromdiversecultures AT haticegulsoy interculturalcommunicationcompetenceofhealthcareprofessionalscaringforpatientsfromdiversecultures |