The problem of the bank's business processes digitalization
In the current conditions of fierce competition for the customer, the digital transformation of bank business processes has become a necessity. The article represents the results of competitive marketing analysis of the regional banking sector, as well as internal analysis of the regional office of...
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| Format: | Article |
| Language: | Russian |
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Ministry of Education of the Republic of Belarus, Establishment The Main Information and Analytical Center
2022-11-01
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| Series: | Цифровая трансформация |
| Subjects: | |
| Online Access: | https://dt.bsuir.by/jour/article/view/698 |
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| _version_ | 1832557189799084032 |
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| author | N. Yu. Lukyanova I. V. Oganisian L. Yu. Shcherbinina |
| author_facet | N. Yu. Lukyanova I. V. Oganisian L. Yu. Shcherbinina |
| author_sort | N. Yu. Lukyanova |
| collection | DOAJ |
| description | In the current conditions of fierce competition for the customer, the digital transformation of bank business processes has become a necessity. The article represents the results of competitive marketing analysis of the regional banking sector, as well as internal analysis of the regional office of VTB Bank in Kaliningrad. The analysis shows the current business process structures and reveals the potential for digitalization of individual business processes of the bank. The article proposes an approach to reorganize the business process of opening a current account for corporate clients. The proposed approach is based on the analysis of the way the business process is organized, the problems identified, expert assessments of its effectiveness conducted, as well as benchmarking. During the analysis, a field study was conducted, timing of the business process of opening a current account was done, as well as several proposals for the digitalization of one of its stages were made. A framework for the digital transformation of the organization business process was developed. The implementation of proposals for the digitalization of the business process of opening a current account will reduce time cost, optimize the work of the office staff, and will create additional profits. The proposed solution has been submitted to the management of the regional branch of the bank and sent for implementation to the IT-department at the head office of VTB Bank in Moscow. |
| format | Article |
| id | doaj-art-b1a87b2048774180b47b96f14eae7979 |
| institution | Kabale University |
| issn | 2522-9613 2524-2822 |
| language | Russian |
| publishDate | 2022-11-01 |
| publisher | Ministry of Education of the Republic of Belarus, Establishment The Main Information and Analytical Center |
| record_format | Article |
| series | Цифровая трансформация |
| spelling | doaj-art-b1a87b2048774180b47b96f14eae79792025-02-03T05:39:03ZrusMinistry of Education of the Republic of Belarus, Establishment The Main Information and Analytical CenterЦифровая трансформация2522-96132524-28222022-11-01283243410.35596/2522-9613-2022-28-3-24-34275The problem of the bank's business processes digitalizationN. Yu. Lukyanova0I. V. Oganisian1L. Yu. Shcherbinina2Immanuel Kant Baltic Federal UniversityNational Research University Higher School of EconomicsNational Research University Higher School of EconomicsIn the current conditions of fierce competition for the customer, the digital transformation of bank business processes has become a necessity. The article represents the results of competitive marketing analysis of the regional banking sector, as well as internal analysis of the regional office of VTB Bank in Kaliningrad. The analysis shows the current business process structures and reveals the potential for digitalization of individual business processes of the bank. The article proposes an approach to reorganize the business process of opening a current account for corporate clients. The proposed approach is based on the analysis of the way the business process is organized, the problems identified, expert assessments of its effectiveness conducted, as well as benchmarking. During the analysis, a field study was conducted, timing of the business process of opening a current account was done, as well as several proposals for the digitalization of one of its stages were made. A framework for the digital transformation of the organization business process was developed. The implementation of proposals for the digitalization of the business process of opening a current account will reduce time cost, optimize the work of the office staff, and will create additional profits. The proposed solution has been submitted to the management of the regional branch of the bank and sent for implementation to the IT-department at the head office of VTB Bank in Moscow.https://dt.bsuir.by/jour/article/view/698digital transformationbusiness processesbanking sectorautomation of current account opening |
| spellingShingle | N. Yu. Lukyanova I. V. Oganisian L. Yu. Shcherbinina The problem of the bank's business processes digitalization Цифровая трансформация digital transformation business processes banking sector automation of current account opening |
| title | The problem of the bank's business processes digitalization |
| title_full | The problem of the bank's business processes digitalization |
| title_fullStr | The problem of the bank's business processes digitalization |
| title_full_unstemmed | The problem of the bank's business processes digitalization |
| title_short | The problem of the bank's business processes digitalization |
| title_sort | problem of the bank s business processes digitalization |
| topic | digital transformation business processes banking sector automation of current account opening |
| url | https://dt.bsuir.by/jour/article/view/698 |
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