Analysis of SIAPEL Website User Satisfaction in Malang City Electronic ID Card Services Using the E-Govqual Method
The implementation of e-government as an innovation in public administration using information technology prompted the Malang City government to launch the SIAPEL website, offering various public services, including electronic ID card (E-KTP) services. Despite facing challenges, such as the absence...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
LPPM STIKI Malang
2024-12-01
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| Series: | J-Intech (Journal of Information and Technology) |
| Subjects: | |
| Online Access: | https://jurnal.stiki.ac.id/J-INTECH/article/view/1299 |
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