Satisfaction and loyalty in the all-inclusive system in Cape Verde
The aim of this paper is to analyse satisfaction and loyalty in the AllInclusive system in Cape Verde, one of the main destinations of sun and beach in Africa. The methodology used was based on surveys conducted with tourists. The data from this research have been analysed with SPSS 23 and AMOS I...
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| Format: | Article |
| Language: | English |
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University of Algarve, ESGHT/CINTURS
2018-01-01
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| Series: | Tourism & Management Studies |
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| Online Access: | https://tmstudies.net/index.php/ectms/article/view/959/pdf_92 |
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| author | Juan Antonio Jimber Del Río Jesús Claudio Pérez-Gálvez Francisco Orgaz-Agüera Virginia Navajas-Romero Tomás López-Guzmán |
| author_facet | Juan Antonio Jimber Del Río Jesús Claudio Pérez-Gálvez Francisco Orgaz-Agüera Virginia Navajas-Romero Tomás López-Guzmán |
| author_sort | Juan Antonio Jimber Del Río |
| collection | DOAJ |
| description | The aim of this paper is to analyse satisfaction and loyalty in the AllInclusive system in Cape Verde, one of the main destinations of sun and
beach in Africa. The methodology used was based on surveys
conducted with tourists. The data from this research have been
analysed with SPSS 23 and AMOS IBM SPSS 23. The results of this
research have shown that in order to achieve the loyalty of tourists, the
role of both the agents and those responsible for the destination is very
important; therefore, they should attract tourists with the right sociodemographic profile, and second, improve the knowledge and the
attitude of the visitors regarding the different attractions of the "allinclusive” system. Thus, the value perceived by the tourists has a |
| format | Article |
| id | doaj-art-ae9e2a6f09044bb1b61ef914f3ff48ca |
| institution | Kabale University |
| issn | 2182-8466 |
| language | English |
| publishDate | 2018-01-01 |
| publisher | University of Algarve, ESGHT/CINTURS |
| record_format | Article |
| series | Tourism & Management Studies |
| spelling | doaj-art-ae9e2a6f09044bb1b61ef914f3ff48ca2025-02-02T14:31:25ZengUniversity of Algarve, ESGHT/CINTURSTourism & Management Studies2182-84662018-01-0114SI536210.18089/tms.2018.14SI106Satisfaction and loyalty in the all-inclusive system in Cape VerdeJuan Antonio Jimber Del Río0Jesús Claudio Pérez-Gálvez1Francisco Orgaz-Agüera2Virginia Navajas-Romero3Tomás López-Guzmán4University of Córdoba, Faculty of Labour Sciences, C/ Adarve, nº 30, 14071, Córdoba, SpainUniversity of Córdoba, Faculty of law and Business, Plaza Nueva s/n, 14002, Córdoba, EspañaTechnology University of Santiago, Av. Estrella Sadhalá, n. 75, Santiago, Dominican RepublicUniversity of Córdoba, Faculty of Labour Sciences, C/ Adarve, nº 30, 14071, Córdoba, SpainUniversity of Córdoba, Faculty of Labour Sciences, C/ Adarve, nº 30, 14071, Córdoba, SpainThe aim of this paper is to analyse satisfaction and loyalty in the AllInclusive system in Cape Verde, one of the main destinations of sun and beach in Africa. The methodology used was based on surveys conducted with tourists. The data from this research have been analysed with SPSS 23 and AMOS IBM SPSS 23. The results of this research have shown that in order to achieve the loyalty of tourists, the role of both the agents and those responsible for the destination is very important; therefore, they should attract tourists with the right sociodemographic profile, and second, improve the knowledge and the attitude of the visitors regarding the different attractions of the "allinclusive” system. Thus, the value perceived by the tourists has ahttps://tmstudies.net/index.php/ectms/article/view/959/pdf_92all-inclusive systemattitudeperceived valuesatisfactionloyaltystructural equationscape verde |
| spellingShingle | Juan Antonio Jimber Del Río Jesús Claudio Pérez-Gálvez Francisco Orgaz-Agüera Virginia Navajas-Romero Tomás López-Guzmán Satisfaction and loyalty in the all-inclusive system in Cape Verde Tourism & Management Studies all-inclusive system attitude perceived value satisfaction loyalty structural equations cape verde |
| title | Satisfaction and loyalty in the all-inclusive system in Cape Verde |
| title_full | Satisfaction and loyalty in the all-inclusive system in Cape Verde |
| title_fullStr | Satisfaction and loyalty in the all-inclusive system in Cape Verde |
| title_full_unstemmed | Satisfaction and loyalty in the all-inclusive system in Cape Verde |
| title_short | Satisfaction and loyalty in the all-inclusive system in Cape Verde |
| title_sort | satisfaction and loyalty in the all inclusive system in cape verde |
| topic | all-inclusive system attitude perceived value satisfaction loyalty structural equations cape verde |
| url | https://tmstudies.net/index.php/ectms/article/view/959/pdf_92 |
| work_keys_str_mv | AT juanantoniojimberdelrio satisfactionandloyaltyintheallinclusivesystemincapeverde AT jesusclaudioperezgalvez satisfactionandloyaltyintheallinclusivesystemincapeverde AT franciscoorgazaguera satisfactionandloyaltyintheallinclusivesystemincapeverde AT virginianavajasromero satisfactionandloyaltyintheallinclusivesystemincapeverde AT tomaslopezguzman satisfactionandloyaltyintheallinclusivesystemincapeverde |