APA (7th ed.) Citation

Zhong, J., Lin, Z., Jia, F., & Schoenherr, T. Smooth or sticky? An analysis of service variability. Springer Nature.

Chicago Style (17th ed.) Citation

Zhong, Jianlan, Zhibin Lin, Fu Jia, and Tobias Schoenherr. Smooth or Sticky? An Analysis of Service Variability. Springer Nature.

MLA (9th ed.) Citation

Zhong, Jianlan, et al. Smooth or Sticky? An Analysis of Service Variability. Springer Nature.