Planifier les affectations spatio-temporelles d’autrui : l’articulation d’enjeux économiques et sociaux par des ordonnanceurs
The construction of work schedules, also known as personnel scheduling, raises several economic, commercial and social issues. In particular, it represents a lever for building satisfactory working conditions. Instead of focusing on the impacts of absenteeism on the activity of agents present at wor...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Association Recherche et Pratique sur les Activités
2020-04-01
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| Series: | Activités |
| Subjects: | |
| Online Access: | https://journals.openedition.org/activites/5074 |
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| Summary: | The construction of work schedules, also known as personnel scheduling, raises several economic, commercial and social issues. In particular, it represents a lever for building satisfactory working conditions. Instead of focusing on the impacts of absenteeism on the activity of agents present at work, as frequently discussed in the ergonomic literature, the purpose of this article is to present the activity of designing these work schedules, i.e. that of schedulers in a large railway company in a context of increased flexibility and competitiveness.Based on the analysis of their activity, we show how schedulers develop a work of articulation both between the different actors concerned by the schedules, and between the different dimensions of production (economic, commercial, social, etc.) in order to build acceptable and accepted schedules. This articulation work thus constitutes a lever for managing absenteeism and for preventing health problems among the operators in question. At the same time, these regulations are compared with the management indicator used by the organization to report on this scheduling activity. The contrast between the activity analyses and those resulting from the monitoring indicators set up within the unit shows that these links are often hidden and can be inconsistent with management decisions. |
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| ISSN: | 1765-2723 |