Factors influencing organizational citizenship behavior among employees: Evidence from the commercial banking industry
This study aims to investigate the relationship between organizational commitment, training perception, organizational support, and organizational citizenship behavior within the banking sector. Data were gathered from 250 employees of commercial banks in Dhaka, Bangladesh, utilizing an online surve...
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| Format: | Article |
| Language: | English |
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LLC "CPC "Business Perspectives"
2025-01-01
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| Series: | Banks and Bank Systems |
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| Online Access: | https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/21462/BBS_2025_01_Tanchi.pdf |
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| author | Khadiza Rahman Tanchi Mohammad Bin Amin Swapna Khatun Md. Mobarak Karim László Erdey |
| author_facet | Khadiza Rahman Tanchi Mohammad Bin Amin Swapna Khatun Md. Mobarak Karim László Erdey |
| author_sort | Khadiza Rahman Tanchi |
| collection | DOAJ |
| description | This study aims to investigate the relationship between organizational commitment, training perception, organizational support, and organizational citizenship behavior within the banking sector. Data were gathered from 250 employees of commercial banks in Dhaka, Bangladesh, utilizing an online survey questionnaire. This quantitative and exploratory study ultimately analyzed a final sample of 200 participants, using a convenience sampling method. A five-point Likert scale was applied to assess replies, with “1” signifying “Strongly Disagree” and “5” signifying “Strongly Agree.” SPSS was applied to test the research model. A positive and significant relationship was revealed between organizational commitment, perception of training, organizational support, and citizenship behavior. Based on these findings, bank management should leverage organizational commitment, perceived training, and perceived organizational support to enhance citizenship behavior among employees, thereby improving overall bank performance. The perceived training (β = 0.287; p < 0.05) had the highest effect on organizational citizenship behavior, while organizational commitment (β = 0.275; p < 0.05) had the lowest effect on organizational citizenship behavior. Specifically, the standardized beta coefficient for perceived training suggests that improvements in employee perceptions of training are associated with notable increases in organizational citizenship behavior, making it the most influential factor in this analysis. In comparison, organizational commitment, with a lower beta coefficient also positively affects organizational citizenship behavior, but to a lesser degree than perceived training. The results of this study are advantageous for the banking industry and strategists seeking to promote organizational citizenship behavior among their employees. |
| format | Article |
| id | doaj-art-a49815f6a14f4ea8a76675fad0bc31d4 |
| institution | Kabale University |
| issn | 1816-7403 1991-7074 |
| language | English |
| publishDate | 2025-01-01 |
| publisher | LLC "CPC "Business Perspectives" |
| record_format | Article |
| series | Banks and Bank Systems |
| spelling | doaj-art-a49815f6a14f4ea8a76675fad0bc31d42025-01-23T09:22:56ZengLLC "CPC "Business Perspectives"Banks and Bank Systems1816-74031991-70742025-01-01201516110.21511/bbs.20(1).2025.0521462Factors influencing organizational citizenship behavior among employees: Evidence from the commercial banking industryKhadiza Rahman Tanchi0https://orcid.org/0000-0002-2669-6611Mohammad Bin Amin1https://orcid.org/0000-0002-9184-4828Swapna Khatun2https://orcid.org/0009-0007-0018-4865Md. Mobarak Karim3https://orcid.org/0000-0002-0052-8716László Erdey4https://orcid.org/0000-0002-6781-4303Ph.D., Associate Professor, Department of Business Administration, Daffodil International University, BangladeshDoctoral Candidate, Károly Ihrig Doctoral School of Management and Business, Faculty of Economics and Business, University of Debrecen, HungaryMBA, Lecturer, Engineering and Information Technology (EIT), BangladeshMBA, Assistant Professor, School of Business, Presidency University, Dhaka, Bangladesh; Ph.D. Fellow, Department of Management Studies, University of Dhaka, BangladeshPh.D., Associate Professor, Faculty of Economics and Business, University of Debrecen, HungaryThis study aims to investigate the relationship between organizational commitment, training perception, organizational support, and organizational citizenship behavior within the banking sector. Data were gathered from 250 employees of commercial banks in Dhaka, Bangladesh, utilizing an online survey questionnaire. This quantitative and exploratory study ultimately analyzed a final sample of 200 participants, using a convenience sampling method. A five-point Likert scale was applied to assess replies, with “1” signifying “Strongly Disagree” and “5” signifying “Strongly Agree.” SPSS was applied to test the research model. A positive and significant relationship was revealed between organizational commitment, perception of training, organizational support, and citizenship behavior. Based on these findings, bank management should leverage organizational commitment, perceived training, and perceived organizational support to enhance citizenship behavior among employees, thereby improving overall bank performance. The perceived training (β = 0.287; p < 0.05) had the highest effect on organizational citizenship behavior, while organizational commitment (β = 0.275; p < 0.05) had the lowest effect on organizational citizenship behavior. Specifically, the standardized beta coefficient for perceived training suggests that improvements in employee perceptions of training are associated with notable increases in organizational citizenship behavior, making it the most influential factor in this analysis. In comparison, organizational commitment, with a lower beta coefficient also positively affects organizational citizenship behavior, but to a lesser degree than perceived training. The results of this study are advantageous for the banking industry and strategists seeking to promote organizational citizenship behavior among their employees.https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/21462/BBS_2025_01_Tanchi.pdfbank employeesorganizational citizenship behaviororganizational commitmentorganizational supportperceived training |
| spellingShingle | Khadiza Rahman Tanchi Mohammad Bin Amin Swapna Khatun Md. Mobarak Karim László Erdey Factors influencing organizational citizenship behavior among employees: Evidence from the commercial banking industry Banks and Bank Systems bank employees organizational citizenship behavior organizational commitment organizational support perceived training |
| title | Factors influencing organizational citizenship behavior among employees: Evidence from the commercial banking industry |
| title_full | Factors influencing organizational citizenship behavior among employees: Evidence from the commercial banking industry |
| title_fullStr | Factors influencing organizational citizenship behavior among employees: Evidence from the commercial banking industry |
| title_full_unstemmed | Factors influencing organizational citizenship behavior among employees: Evidence from the commercial banking industry |
| title_short | Factors influencing organizational citizenship behavior among employees: Evidence from the commercial banking industry |
| title_sort | factors influencing organizational citizenship behavior among employees evidence from the commercial banking industry |
| topic | bank employees organizational citizenship behavior organizational commitment organizational support perceived training |
| url | https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/21462/BBS_2025_01_Tanchi.pdf |
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