Factors associated with nursing work climate deterioration as related to shift exchanges
ABSTRACT Objective: To uncover the factors that deteriorate the work environment during shift exchanges. Method: This is a qualitative, descriptive-analytical study using the phenomenological method, based on Elton Mayo's human relations theory. The setting was a second-level hospital. A tota...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universidade Federal do Rio Grande do Sul
2025-05-01
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| Series: | Revista Gaúcha de Enfermagem |
| Subjects: | |
| Online Access: | http://revodonto.bvsalud.org/scielo.php?script=sci_arttext&pid=S1983-14472025000100426&lng=en&tlng=en |
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| Summary: | ABSTRACT Objective: To uncover the factors that deteriorate the work environment during shift exchanges. Method: This is a qualitative, descriptive-analytical study using the phenomenological method, based on Elton Mayo's human relations theory. The setting was a second-level hospital. A total of thirty-two participants were included. The social actors included were general nurses, specialists, and service managers. Data collection was carried out using interviews and non-participant observation techniques, conducted in September-October 2021. Data analysis was performed in three stages: epoché, description, and horizontalization. The chromatic technique was used for analysis. Results: The main findings converge into three categories: workload, as it affects the quality of care; absenteeism, which increases handover time; and interpersonal relationships, which influence the handover process. Observations allowed for the creation of a shift exchange model represented by a flowchart and a patient reception instrument. Final considerations: Workload and interpersonal relationships directly influence the work environment. |
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| ISSN: | 1983-1447 |