Strategic technological innovation through ChatMu: transforming information accessibility in Muhammadiyah
This study examines the effectiveness of the ChatMu application in improving access to information for members of Muhammadiyah, a prominent socio-religious organization. The research employs a mixed-methods approach, combining qualitative and quantitative analyses to evaluate the application’s perfo...
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| Format: | Article |
| Language: | English |
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Frontiers Media S.A.
2025-02-01
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| Series: | Frontiers in Artificial Intelligence |
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| Online Access: | https://www.frontiersin.org/articles/10.3389/frai.2025.1446590/full |
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| author | Muhammad Syahriandi Adhantoro Dedi Gunawan Harun Joko Prayitno Rahayu Febri Riyanti Eko Purnomo Adi Jufriansah |
| author_facet | Muhammad Syahriandi Adhantoro Dedi Gunawan Harun Joko Prayitno Rahayu Febri Riyanti Eko Purnomo Adi Jufriansah |
| author_sort | Muhammad Syahriandi Adhantoro |
| collection | DOAJ |
| description | This study examines the effectiveness of the ChatMu application in improving access to information for members of Muhammadiyah, a prominent socio-religious organization. The research employs a mixed-methods approach, combining qualitative and quantitative analyses to evaluate the application’s performance, usability, and user satisfaction. Findings reveal that ChatMu significantly enhances the accessibility and accuracy of Muhammadiyah-related information, highlighting its potential as an innovative tool for addressing community-specific information needs. However, several usability challenges were identified, including navigation inefficiencies and inconsistencies in content delivery. These limitations suggest the need for further refinement to optimize user experience and functionality. Despite these issues, ChatMu demonstrates strong capabilities in providing relevant and reliable information, fostering digital literacy, and supporting information dissemination within the Muhammadiyah community. The study concludes that ChatMu represents a promising application of chatbot technology in empowering communities through improved access to knowledge. Future development efforts should focus on comprehensive usability testing, maintaining information relevance, and incorporating advanced interactive features to enhance engagement. With continuous improvements, ChatMu has the potential to become an effective medium for advancing literacy and knowledge-sharing in the Muhammadiyah community. |
| format | Article |
| id | doaj-art-a22402a81abc4ef891f4209b2cf00682 |
| institution | Kabale University |
| issn | 2624-8212 |
| language | English |
| publishDate | 2025-02-01 |
| publisher | Frontiers Media S.A. |
| record_format | Article |
| series | Frontiers in Artificial Intelligence |
| spelling | doaj-art-a22402a81abc4ef891f4209b2cf006822025-02-04T06:31:41ZengFrontiers Media S.A.Frontiers in Artificial Intelligence2624-82122025-02-01810.3389/frai.2025.14465901446590Strategic technological innovation through ChatMu: transforming information accessibility in MuhammadiyahMuhammad Syahriandi Adhantoro0Dedi Gunawan1Harun Joko Prayitno2Rahayu Febri Riyanti3Eko Purnomo4Adi Jufriansah5Faculty of Communication and Informatics, Universitas Muhammadiyah Surakarta, Surakarta, IndonesiaFaculty of Communication and Informatics, Universitas Muhammadiyah Surakarta, Surakarta, IndonesiaFaculty of Teacher Training and Education, Universitas Muhammadiyah Surakarta, Surakarta, IndonesiaFaculty of Teacher Training and Education, Universitas Muhammadiyah Surakarta, Surakarta, IndonesiaFaculty of Teacher Training and Education, Universitas Muhammadiyah Surakarta, Surakarta, IndonesiaFaculty of Teacher Training and Education, Universitas Muhammadiyah Maumere, Maumere, IndonesiaThis study examines the effectiveness of the ChatMu application in improving access to information for members of Muhammadiyah, a prominent socio-religious organization. The research employs a mixed-methods approach, combining qualitative and quantitative analyses to evaluate the application’s performance, usability, and user satisfaction. Findings reveal that ChatMu significantly enhances the accessibility and accuracy of Muhammadiyah-related information, highlighting its potential as an innovative tool for addressing community-specific information needs. However, several usability challenges were identified, including navigation inefficiencies and inconsistencies in content delivery. These limitations suggest the need for further refinement to optimize user experience and functionality. Despite these issues, ChatMu demonstrates strong capabilities in providing relevant and reliable information, fostering digital literacy, and supporting information dissemination within the Muhammadiyah community. The study concludes that ChatMu represents a promising application of chatbot technology in empowering communities through improved access to knowledge. Future development efforts should focus on comprehensive usability testing, maintaining information relevance, and incorporating advanced interactive features to enhance engagement. With continuous improvements, ChatMu has the potential to become an effective medium for advancing literacy and knowledge-sharing in the Muhammadiyah community.https://www.frontiersin.org/articles/10.3389/frai.2025.1446590/fullartificial intelligenceChatMu applicationchatbot technologydigital literacyMuhammadiyahsystem usability scale |
| spellingShingle | Muhammad Syahriandi Adhantoro Dedi Gunawan Harun Joko Prayitno Rahayu Febri Riyanti Eko Purnomo Adi Jufriansah Strategic technological innovation through ChatMu: transforming information accessibility in Muhammadiyah Frontiers in Artificial Intelligence artificial intelligence ChatMu application chatbot technology digital literacy Muhammadiyah system usability scale |
| title | Strategic technological innovation through ChatMu: transforming information accessibility in Muhammadiyah |
| title_full | Strategic technological innovation through ChatMu: transforming information accessibility in Muhammadiyah |
| title_fullStr | Strategic technological innovation through ChatMu: transforming information accessibility in Muhammadiyah |
| title_full_unstemmed | Strategic technological innovation through ChatMu: transforming information accessibility in Muhammadiyah |
| title_short | Strategic technological innovation through ChatMu: transforming information accessibility in Muhammadiyah |
| title_sort | strategic technological innovation through chatmu transforming information accessibility in muhammadiyah |
| topic | artificial intelligence ChatMu application chatbot technology digital literacy Muhammadiyah system usability scale |
| url | https://www.frontiersin.org/articles/10.3389/frai.2025.1446590/full |
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