CONSTRAINTS AND CHALLENGES IN THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT (TQM) IN CONTRACTING ORGANISATION
Total Quality Management (TQM) is managing people and business processes to ensure complete customer satisfaction at every stage. As building projects get large and becoming complex, clients are requiring a higher quality standard for project delivery with lower construction cost. This study intend...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
UJ Press
2018-06-01
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| Series: | Journal of Construction Project Management and Innovation |
| Subjects: | |
| Online Access: | https://journals.uj.ac.za/index.php/JCPMI/article/view/154 |
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