Contextual ITSM Adoption Across Educational Levels: A University and a Secondary School in Jakarta

Contextual ITSM Adoption Across Educational Levels: A University and a Secondary School in Jakarta

This research investigates contextual ITSM adaptation across educational levels through a comparative case study of a university and secondary school in Jakarta. Using qualitative methodology with interviews, observations, and document analysis, we examined implementation patterns at University X (5...

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Bibliographic Details
Main Authors: Marcel Marcel, Nur Chalik Azhar
Format: Article
Language:English
Published: Informatics Department, Faculty of Computer Science Bina Darma University 2025-06-01
Series:Journal of Information Systems and Informatics
Subjects:
itsm
educational institutions
digital maturity model
it service transformation
contextual itsm implementation
Online Access:https://journal-isi.org/index.php/isi/article/view/1081
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