PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN ANGGOTA KPKM (KOPERASI PRODUSEN KOPI MARGAMULYA) DI KECAMATAN PANGALENGAN
Cooperative is a business entity that based on kinship and provides services to its members. Service quality of a cooperative affects the members' satisfaction. The existence of service quality is one of the reasons for members to join and contribute to cooperative. KPKM (Cooperative Producer...
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| Format: | Article |
| Language: | English |
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BPFP Universitas Bengkulu
2017-08-01
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| Series: | Jurnal Agrisep |
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| Online Access: | https://ejournal.unib.ac.id/agrisep/article/view/3030 |
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| _version_ | 1849328076104663040 |
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| author | Soverani Oktavia Tuti Karyani |
| author_facet | Soverani Oktavia Tuti Karyani |
| author_sort | Soverani Oktavia |
| collection | DOAJ |
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Cooperative is a business entity that based on kinship and provides services to its members. Service quality of a cooperative affects the members' satisfaction. The existence of service quality is one of the reasons for members to join and contribute to cooperative. KPKM (Cooperative Producer of Coffee Margamulya) as one of the producer cooperative in Bandung Regency provides services to its member who were coffee producers in Margamulya Village. The purpose of this researched (1) to analyze the influence of KPKM service quality toward its member satisfaction (2) to analyze the influence of each service quality dimension to satisfaction of KPKM members. This research uses quantitative method by using multiple linear regression analysis. The result of analysis shows that there was positive influence between service quality of the cooperative and satisfaction of the members. Members' satisfaction can be explained by the service quality as much as 74.9 percent. Based on each quality dimension, the satisfaction of the members was not influenced by the dimensions of responsiveness.
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| format | Article |
| id | doaj-art-9b073efcb15d4d88bf07faa0ace7ebd5 |
| institution | Kabale University |
| issn | 1412-8837 2579-9959 |
| language | English |
| publishDate | 2017-08-01 |
| publisher | BPFP Universitas Bengkulu |
| record_format | Article |
| series | Jurnal Agrisep |
| spelling | doaj-art-9b073efcb15d4d88bf07faa0ace7ebd52025-08-20T03:47:41ZengBPFP Universitas BengkuluJurnal Agrisep1412-88372579-99592017-08-0116210.31186/jagrisep.16.2.155-164PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN ANGGOTA KPKM (KOPERASI PRODUSEN KOPI MARGAMULYA) DI KECAMATAN PANGALENGANSoverani Oktavia0Tuti Karyani1Program Studi Agribisnis, Fakultas Pertanian, Universitas PadjadjaranProgram Studi Agribisnis, Fakultas Pertanian, Universitas Padjadjaran Cooperative is a business entity that based on kinship and provides services to its members. Service quality of a cooperative affects the members' satisfaction. The existence of service quality is one of the reasons for members to join and contribute to cooperative. KPKM (Cooperative Producer of Coffee Margamulya) as one of the producer cooperative in Bandung Regency provides services to its member who were coffee producers in Margamulya Village. The purpose of this researched (1) to analyze the influence of KPKM service quality toward its member satisfaction (2) to analyze the influence of each service quality dimension to satisfaction of KPKM members. This research uses quantitative method by using multiple linear regression analysis. The result of analysis shows that there was positive influence between service quality of the cooperative and satisfaction of the members. Members' satisfaction can be explained by the service quality as much as 74.9 percent. Based on each quality dimension, the satisfaction of the members was not influenced by the dimensions of responsiveness. https://ejournal.unib.ac.id/agrisep/article/view/3030CooperativeQuality ServiceSatisfaction |
| spellingShingle | Soverani Oktavia Tuti Karyani PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN ANGGOTA KPKM (KOPERASI PRODUSEN KOPI MARGAMULYA) DI KECAMATAN PANGALENGAN Jurnal Agrisep Cooperative Quality Service Satisfaction |
| title | PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN ANGGOTA KPKM (KOPERASI PRODUSEN KOPI MARGAMULYA) DI KECAMATAN PANGALENGAN |
| title_full | PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN ANGGOTA KPKM (KOPERASI PRODUSEN KOPI MARGAMULYA) DI KECAMATAN PANGALENGAN |
| title_fullStr | PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN ANGGOTA KPKM (KOPERASI PRODUSEN KOPI MARGAMULYA) DI KECAMATAN PANGALENGAN |
| title_full_unstemmed | PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN ANGGOTA KPKM (KOPERASI PRODUSEN KOPI MARGAMULYA) DI KECAMATAN PANGALENGAN |
| title_short | PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN ANGGOTA KPKM (KOPERASI PRODUSEN KOPI MARGAMULYA) DI KECAMATAN PANGALENGAN |
| title_sort | pengaruh kualitas pelayanan terhadap kepuasan anggota kpkm koperasi produsen kopi margamulya di kecamatan pangalengan |
| topic | Cooperative Quality Service Satisfaction |
| url | https://ejournal.unib.ac.id/agrisep/article/view/3030 |
| work_keys_str_mv | AT soveranioktavia pengaruhkualitaspelayananterhadapkepuasananggotakpkmkoperasiprodusenkopimargamulyadikecamatanpangalengan AT tutikaryani pengaruhkualitaspelayananterhadapkepuasananggotakpkmkoperasiprodusenkopimargamulyadikecamatanpangalengan |