Factors of real aspect, empathy, confidence, responsivity, reliability that affect community satisfaction in services in Belawang district office, Barito regency, Kuala
This study aims to determine "what are the factors that influence community satisfaction with services at the Belawang District Office, Barito Kuala Regency, seen from the aspects of tangible (touchable), realible (reliable), responsiveness (responsiveness), assurance (guarantee), and empathy (...
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| Format: | Article |
| Language: | English |
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Indonesian Institute for Counseling, Education and Therapy (IICET)
2024-02-01
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| Series: | JPPI (Jurnal Penelitian Pendidikan Indonesia) |
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| Online Access: | https://jurnal.iicet.org/index.php/jppi/article/view/2401 |
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| _version_ | 1832584668902326272 |
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| author | Heni Susanti Roro Rukmini Widiaswari Normajatun Normajatun |
| author_facet | Heni Susanti Roro Rukmini Widiaswari Normajatun Normajatun |
| author_sort | Heni Susanti |
| collection | DOAJ |
| description | This study aims to determine "what are the factors that influence community satisfaction with services at the Belawang District Office, Barito Kuala Regency, seen from the aspects of tangible (touchable), realible (reliable), responsiveness (responsiveness), assurance (guarantee), and empathy (empathy)?" This research uses a descriptive design with quantitative methods. The data sources used are population and sample. Data collection techniques using literature, observation, interviews, documentation, and questionnaires The results obtained in this study, namely the factors that most influence community satisfaction in the Belawang District Office, can be seen from the real, convincing, and empathetic aspects. Because it is carried out and carried out properly and in accordance with the expectations of the community, so that community satisfaction with services will increase. However, in contrast to the responsiveness and reliability aspects, it does not affect community satisfaction because its application is not in accordance with what is expected by the community, so that it can reduce the level of community satisfaction but still affect satisfaction. |
| format | Article |
| id | doaj-art-975f882103a647b0afd7a36c2aecd47f |
| institution | Kabale University |
| issn | 2477-8524 2502-8103 |
| language | English |
| publishDate | 2024-02-01 |
| publisher | Indonesian Institute for Counseling, Education and Therapy (IICET) |
| record_format | Article |
| series | JPPI (Jurnal Penelitian Pendidikan Indonesia) |
| spelling | doaj-art-975f882103a647b0afd7a36c2aecd47f2025-01-27T12:25:44ZengIndonesian Institute for Counseling, Education and Therapy (IICET)JPPI (Jurnal Penelitian Pendidikan Indonesia)2477-85242502-81032024-02-0110113715010.29210/0202424011823Factors of real aspect, empathy, confidence, responsivity, reliability that affect community satisfaction in services in Belawang district office, Barito regency, KualaHeni Susanti0Roro Rukmini Widiaswari1Normajatun Normajatun2Achmad Yani UniversityAchmad Yani UniversityAchmad Yani UniversityThis study aims to determine "what are the factors that influence community satisfaction with services at the Belawang District Office, Barito Kuala Regency, seen from the aspects of tangible (touchable), realible (reliable), responsiveness (responsiveness), assurance (guarantee), and empathy (empathy)?" This research uses a descriptive design with quantitative methods. The data sources used are population and sample. Data collection techniques using literature, observation, interviews, documentation, and questionnaires The results obtained in this study, namely the factors that most influence community satisfaction in the Belawang District Office, can be seen from the real, convincing, and empathetic aspects. Because it is carried out and carried out properly and in accordance with the expectations of the community, so that community satisfaction with services will increase. However, in contrast to the responsiveness and reliability aspects, it does not affect community satisfaction because its application is not in accordance with what is expected by the community, so that it can reduce the level of community satisfaction but still affect satisfaction.https://jurnal.iicet.org/index.php/jppi/article/view/2401community satisfaction, service quality, |
| spellingShingle | Heni Susanti Roro Rukmini Widiaswari Normajatun Normajatun Factors of real aspect, empathy, confidence, responsivity, reliability that affect community satisfaction in services in Belawang district office, Barito regency, Kuala JPPI (Jurnal Penelitian Pendidikan Indonesia) community satisfaction, service quality, |
| title | Factors of real aspect, empathy, confidence, responsivity, reliability that affect community satisfaction in services in Belawang district office, Barito regency, Kuala |
| title_full | Factors of real aspect, empathy, confidence, responsivity, reliability that affect community satisfaction in services in Belawang district office, Barito regency, Kuala |
| title_fullStr | Factors of real aspect, empathy, confidence, responsivity, reliability that affect community satisfaction in services in Belawang district office, Barito regency, Kuala |
| title_full_unstemmed | Factors of real aspect, empathy, confidence, responsivity, reliability that affect community satisfaction in services in Belawang district office, Barito regency, Kuala |
| title_short | Factors of real aspect, empathy, confidence, responsivity, reliability that affect community satisfaction in services in Belawang district office, Barito regency, Kuala |
| title_sort | factors of real aspect empathy confidence responsivity reliability that affect community satisfaction in services in belawang district office barito regency kuala |
| topic | community satisfaction, service quality, |
| url | https://jurnal.iicet.org/index.php/jppi/article/view/2401 |
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