Performance evaluation methods in the hotel industry
This paper aims to contribute to increasing knowledge of performance evaluation methods used by the hotel industry, analysing whether there is a link between hotel characteristics and evaluation methods used. To achieve this goal we conducted surveys and interviews with financial officers of 275...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Algarve, ESGHT/CINTURS
2014-01-01
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| Series: | Tourism & Management Studies |
| Subjects: | |
| Online Access: | https://tmstudies.net/index.php/ectms/article/view/643/1146 |
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| Summary: | This paper aims to contribute to increasing knowledge of
performance evaluation methods used by the hotel industry,
analysing whether there is a link between hotel characteristics and
evaluation methods used. To achieve this goal we conducted
surveys and interviews with financial officers of 275 four and five
star hotels located in Portugal. The results support the conclusion
that there is a link between hotel characteristics and performance
evaluation methods used. |
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| ISSN: | 2182-8466 |