Utilization chatbot for Indonesian tourism: a post-pandemic solution of information accessibility
Indonesia is a renowned tourist destination worldwide. However, the COVID-19 pandemic has resulted in a decrease in both foreign and domestic tourist visits. Therefore, this research aims to develop a Telegram-based ChatBot application to increase post-pandemic tourist visits. The ChatBot is designe...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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Indonesian Institute for Counseling, Education and Therapy (IICET)
2024-08-01
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| Series: | JPPI (Jurnal Penelitian Pendidikan Indonesia) |
| Subjects: | |
| Online Access: | https://jurnal.iicet.org/index.php/jppi/article/view/3791 |
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| author | Hesti Fibriasari Bakti Dwi Waluyo Baharuddin Baharuddin Tansa Trisna Astono Putri Savitri Rahmadany |
| author_facet | Hesti Fibriasari Bakti Dwi Waluyo Baharuddin Baharuddin Tansa Trisna Astono Putri Savitri Rahmadany |
| author_sort | Hesti Fibriasari |
| collection | DOAJ |
| description | Indonesia is a renowned tourist destination worldwide. However, the COVID-19 pandemic has resulted in a decrease in both foreign and domestic tourist visits. Therefore, this research aims to develop a Telegram-based ChatBot application to increase post-pandemic tourist visits. The ChatBot is designed to make it easier for tourists to obtain information related to transportation and accommodation at tourist attractions. The ChatBot is built using the Knuth-Morris-Pratt (KMP) algorithm and web scraping method. The ChatBot's response to the keyword matching is then presented to tourists. To measure travelers' perceptions of ChatBot, the System Usability Scale (SUS) was used. SUS is a questionnaire consisting of 10 questions that were answered by 20 anonymous users. Based on the calculations, the average SUS score is 71, which indicates that the developed ChatBot is in the good category and suitable for use. Using this ChatBot will make it easier for tourists to obtain tourism information in Indonesia. With its ability to retrieve relevant information related to transportation and accommodation at tourist attractions, the ChatBot can serve as a useful tool to increase post-pandemic tourist visits. |
| format | Article |
| id | doaj-art-920eaf2bf39b4e3982f57e378db8c0bf |
| institution | Kabale University |
| issn | 2477-8524 2502-8103 |
| language | English |
| publishDate | 2024-08-01 |
| publisher | Indonesian Institute for Counseling, Education and Therapy (IICET) |
| record_format | Article |
| series | JPPI (Jurnal Penelitian Pendidikan Indonesia) |
| spelling | doaj-art-920eaf2bf39b4e3982f57e378db8c0bf2025-01-27T12:38:04ZengIndonesian Institute for Counseling, Education and Therapy (IICET)JPPI (Jurnal Penelitian Pendidikan Indonesia)2477-85242502-81032024-08-0110337438510.29210/0202437912064Utilization chatbot for Indonesian tourism: a post-pandemic solution of information accessibilityHesti Fibriasari0Bakti Dwi Waluyo1Baharuddin Baharuddin2Tansa Trisna Astono Putri3Savitri Rahmadany4Universitas Negeri MedanUniversitas Negeri MedanUniversitas Negeri MedanUniversitas Negeri MedanUniversitas Negeri MedanIndonesia is a renowned tourist destination worldwide. However, the COVID-19 pandemic has resulted in a decrease in both foreign and domestic tourist visits. Therefore, this research aims to develop a Telegram-based ChatBot application to increase post-pandemic tourist visits. The ChatBot is designed to make it easier for tourists to obtain information related to transportation and accommodation at tourist attractions. The ChatBot is built using the Knuth-Morris-Pratt (KMP) algorithm and web scraping method. The ChatBot's response to the keyword matching is then presented to tourists. To measure travelers' perceptions of ChatBot, the System Usability Scale (SUS) was used. SUS is a questionnaire consisting of 10 questions that were answered by 20 anonymous users. Based on the calculations, the average SUS score is 71, which indicates that the developed ChatBot is in the good category and suitable for use. Using this ChatBot will make it easier for tourists to obtain tourism information in Indonesia. With its ability to retrieve relevant information related to transportation and accommodation at tourist attractions, the ChatBot can serve as a useful tool to increase post-pandemic tourist visits.https://jurnal.iicet.org/index.php/jppi/article/view/3791telegram chatbotknuth-morris-pratt algorithmweb crawlingtourist information |
| spellingShingle | Hesti Fibriasari Bakti Dwi Waluyo Baharuddin Baharuddin Tansa Trisna Astono Putri Savitri Rahmadany Utilization chatbot for Indonesian tourism: a post-pandemic solution of information accessibility JPPI (Jurnal Penelitian Pendidikan Indonesia) telegram chatbot knuth-morris-pratt algorithm web crawling tourist information |
| title | Utilization chatbot for Indonesian tourism: a post-pandemic solution of information accessibility |
| title_full | Utilization chatbot for Indonesian tourism: a post-pandemic solution of information accessibility |
| title_fullStr | Utilization chatbot for Indonesian tourism: a post-pandemic solution of information accessibility |
| title_full_unstemmed | Utilization chatbot for Indonesian tourism: a post-pandemic solution of information accessibility |
| title_short | Utilization chatbot for Indonesian tourism: a post-pandemic solution of information accessibility |
| title_sort | utilization chatbot for indonesian tourism a post pandemic solution of information accessibility |
| topic | telegram chatbot knuth-morris-pratt algorithm web crawling tourist information |
| url | https://jurnal.iicet.org/index.php/jppi/article/view/3791 |
| work_keys_str_mv | AT hestifibriasari utilizationchatbotforindonesiantourismapostpandemicsolutionofinformationaccessibility AT baktidwiwaluyo utilizationchatbotforindonesiantourismapostpandemicsolutionofinformationaccessibility AT baharuddinbaharuddin utilizationchatbotforindonesiantourismapostpandemicsolutionofinformationaccessibility AT tansatrisnaastonoputri utilizationchatbotforindonesiantourismapostpandemicsolutionofinformationaccessibility AT savitrirahmadany utilizationchatbotforindonesiantourismapostpandemicsolutionofinformationaccessibility |