Building Capacity of Interpreting Services in Australian Healthcare Settings: The Use of Video Remote Interpreting during the COVID-19 Pandemic
Confronted with a crisis of unprecedented scale in the second quarter of 2020, Australian States and Territories had to adopt crisis management strategies to ensure equitable access to services are guaranteed for all communities. In this context, and because face-to-face interpreting was no longer a...
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| Format: | Article |
| Language: | English |
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Translation and Intercultural Communication (TICC)
2024-03-01
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| Series: | Media and Intercultural Communication: A Multidisciplinary Journal |
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| Online Access: | https://www.micjournal.org/article_191412_cb0efdf962cd0f2dbd22908b1078bc35.pdf |
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| _version_ | 1832586802907578368 |
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| author | Karine Bachelier Marc Orlando |
| author_facet | Karine Bachelier Marc Orlando |
| author_sort | Karine Bachelier |
| collection | DOAJ |
| description | Confronted with a crisis of unprecedented scale in the second quarter of 2020, Australian States and Territories had to adopt crisis management strategies to ensure equitable access to services are guaranteed for all communities. In this context, and because face-to-face interpreting was no longer an option for each consultation, clinics, hospitals, and GP practices were urged to resort to remote interpreting, i.e., the use of technologies to gain access to an interpreter. After setting the Australian healthcare interpreting scene against historical milestones, this article discusses the usability of Video Remote Interpreting (VRI) in Australian healthcare settings, the way the demands for this new modality were met, as well as the perceptions of participants involved in remote communication. Findings from a mixed method study are presented and discussed. The data collected through surveys and interviews aimed to identify how and if the use of VRI proved efficient, and if this modality was expected to replace onsite and telephone interpreting and to what extent. The outcomes showed a shift from Telephone Interpreting to Video Remote Interpreting as the preferred remote modality, though onsite interpreting remains the preferred modality of the participants involved in the communication exchange. |
| format | Article |
| id | doaj-art-913a0241f9bd4d07acc4bd8d20b66402 |
| institution | Kabale University |
| issn | 2980-9894 |
| language | English |
| publishDate | 2024-03-01 |
| publisher | Translation and Intercultural Communication (TICC) |
| record_format | Article |
| series | Media and Intercultural Communication: A Multidisciplinary Journal |
| spelling | doaj-art-913a0241f9bd4d07acc4bd8d20b664022025-01-25T04:10:53ZengTranslation and Intercultural Communication (TICC)Media and Intercultural Communication: A Multidisciplinary Journal2980-98942024-03-0121809610.22034/mic.2024.446261.1015191412Building Capacity of Interpreting Services in Australian Healthcare Settings: The Use of Video Remote Interpreting during the COVID-19 PandemicKarine Bachelier0Marc Orlando1Macquarie University, AustraliaMacquarie University, AustraliaConfronted with a crisis of unprecedented scale in the second quarter of 2020, Australian States and Territories had to adopt crisis management strategies to ensure equitable access to services are guaranteed for all communities. In this context, and because face-to-face interpreting was no longer an option for each consultation, clinics, hospitals, and GP practices were urged to resort to remote interpreting, i.e., the use of technologies to gain access to an interpreter. After setting the Australian healthcare interpreting scene against historical milestones, this article discusses the usability of Video Remote Interpreting (VRI) in Australian healthcare settings, the way the demands for this new modality were met, as well as the perceptions of participants involved in remote communication. Findings from a mixed method study are presented and discussed. The data collected through surveys and interviews aimed to identify how and if the use of VRI proved efficient, and if this modality was expected to replace onsite and telephone interpreting and to what extent. The outcomes showed a shift from Telephone Interpreting to Video Remote Interpreting as the preferred remote modality, though onsite interpreting remains the preferred modality of the participants involved in the communication exchange.https://www.micjournal.org/article_191412_cb0efdf962cd0f2dbd22908b1078bc35.pdfcommunity interpretinginterpreting modalitiesremote technologieshealthcarelanguage service provision |
| spellingShingle | Karine Bachelier Marc Orlando Building Capacity of Interpreting Services in Australian Healthcare Settings: The Use of Video Remote Interpreting during the COVID-19 Pandemic Media and Intercultural Communication: A Multidisciplinary Journal community interpreting interpreting modalities remote technologies healthcare language service provision |
| title | Building Capacity of Interpreting Services in Australian Healthcare Settings: The Use of Video Remote Interpreting during the COVID-19 Pandemic |
| title_full | Building Capacity of Interpreting Services in Australian Healthcare Settings: The Use of Video Remote Interpreting during the COVID-19 Pandemic |
| title_fullStr | Building Capacity of Interpreting Services in Australian Healthcare Settings: The Use of Video Remote Interpreting during the COVID-19 Pandemic |
| title_full_unstemmed | Building Capacity of Interpreting Services in Australian Healthcare Settings: The Use of Video Remote Interpreting during the COVID-19 Pandemic |
| title_short | Building Capacity of Interpreting Services in Australian Healthcare Settings: The Use of Video Remote Interpreting during the COVID-19 Pandemic |
| title_sort | building capacity of interpreting services in australian healthcare settings the use of video remote interpreting during the covid 19 pandemic |
| topic | community interpreting interpreting modalities remote technologies healthcare language service provision |
| url | https://www.micjournal.org/article_191412_cb0efdf962cd0f2dbd22908b1078bc35.pdf |
| work_keys_str_mv | AT karinebachelier buildingcapacityofinterpretingservicesinaustralianhealthcaresettingstheuseofvideoremoteinterpretingduringthecovid19pandemic AT marcorlando buildingcapacityofinterpretingservicesinaustralianhealthcaresettingstheuseofvideoremoteinterpretingduringthecovid19pandemic |