TIC & TER. Stratégie numérique et qualité de service à la SNCF
With ICTS, a new commercial strategy has been promoted by SNCF towards all its customers. Studying the Sud Loire Ocean sector, the paper shows that ICTS information services have been an alibi for lowering regional rail services quality and has lead to traffic decrease. This case shows that ICTS imp...
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| Format: | Article |
| Language: | English |
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Netcom Association
2015-12-01
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| Series: | Netcom |
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| Online Access: | https://journals.openedition.org/netcom/1914 |
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| _version_ | 1832580421430280192 |
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| author | Pierre-Henry Emangard |
| author_facet | Pierre-Henry Emangard |
| author_sort | Pierre-Henry Emangard |
| collection | DOAJ |
| description | With ICTS, a new commercial strategy has been promoted by SNCF towards all its customers. Studying the Sud Loire Ocean sector, the paper shows that ICTS information services have been an alibi for lowering regional rail services quality and has lead to traffic decrease. This case shows that ICTS impacts are not these expected because they upgrade roughness and fuzzyness culture. |
| format | Article |
| id | doaj-art-9129e97f80f34cadb7ab92ced9a846b7 |
| institution | Kabale University |
| issn | 0987-6014 2431-210X |
| language | English |
| publishDate | 2015-12-01 |
| publisher | Netcom Association |
| record_format | Article |
| series | Netcom |
| spelling | doaj-art-9129e97f80f34cadb7ab92ced9a846b72025-01-30T11:00:12ZengNetcom AssociationNetcom0987-60142431-210X2015-12-012922323410.4000/netcom.1914TIC & TER. Stratégie numérique et qualité de service à la SNCFPierre-Henry EmangardWith ICTS, a new commercial strategy has been promoted by SNCF towards all its customers. Studying the Sud Loire Ocean sector, the paper shows that ICTS information services have been an alibi for lowering regional rail services quality and has lead to traffic decrease. This case shows that ICTS impacts are not these expected because they upgrade roughness and fuzzyness culture.https://journals.openedition.org/netcom/1914ICTsfrench rail regional servicetimetable informationservice qualitySud Loire Ocean |
| spellingShingle | Pierre-Henry Emangard TIC & TER. Stratégie numérique et qualité de service à la SNCF Netcom ICTs french rail regional service timetable information service quality Sud Loire Ocean |
| title | TIC & TER. Stratégie numérique et qualité de service à la SNCF |
| title_full | TIC & TER. Stratégie numérique et qualité de service à la SNCF |
| title_fullStr | TIC & TER. Stratégie numérique et qualité de service à la SNCF |
| title_full_unstemmed | TIC & TER. Stratégie numérique et qualité de service à la SNCF |
| title_short | TIC & TER. Stratégie numérique et qualité de service à la SNCF |
| title_sort | tic amp ter strategie numerique et qualite de service a la sncf |
| topic | ICTs french rail regional service timetable information service quality Sud Loire Ocean |
| url | https://journals.openedition.org/netcom/1914 |
| work_keys_str_mv | AT pierrehenryemangard ticampterstrategienumeriqueetqualitedeservicealasncf |