SERVICE PERFORMANCE IMPROVEMENT DURING PANDEMIC COVID 19 USING INTEGRATED SERVQUAL AND SIX SIGMA: TELECOMMUNICATION AND INFORMATION INDUSTRY CASE APPLICATION

SERVICE PERFORMANCE IMPROVEMENT DURING PANDEMIC COVID 19 USING INTEGRATED SERVQUAL AND SIX SIGMA: TELECOMMUNICATION AND INFORMATION INDUSTRY CASE APPLICATION

The increase in users of the Wifi.id Corner internet service is not directly proportional to the service satisfaction obtained by the Wi-Fi.id Corner service. In fact, many Wifi.id Corner customers complain and still complain about the quality of Wifi.id Corner services ranging from unstable network...

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Bibliographic Details
Main Authors: Sulton Nur Hakim, Alfatah Kalijaga, Sri Indrawati
Format: Article
Language:English
Published: UIN Sunan Kalijaga, Faculty of Science and Technology, Industrial Engineering Department 2020-12-01
Series:Journal of Industrial Engineering and Halal Industries
Subjects:
satisfaction
service
six sigma
servqual
Online Access:https://ejournal.uin-suka.ac.id/saintek/JIEHIS/article/view/2198
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