Emotional Labor in Aviation: A Phenomenological Research on Cabin Crew
The aim of this study is to examine the factors affecting the emotional labor behavior of cabin crew in aviation and the results of emotional labor. For this aim, qualitative research method was used to examine the research topic in detail. The research was guided by using the phenomenology design,...
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| Format: | Article |
| Language: | English |
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Mehmet Akif Ersoy University
2024-12-01
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| Series: | Mehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi |
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| Online Access: | https://dergipark.org.tr/en/download/article-file/3662922 |
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| _version_ | 1832584604926607360 |
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| author | Ramazan Çoban Seda Mumlu Karanfil |
| author_facet | Ramazan Çoban Seda Mumlu Karanfil |
| author_sort | Ramazan Çoban |
| collection | DOAJ |
| description | The aim of this study is to examine the factors affecting the emotional labor behavior of cabin crew in aviation and the results of emotional labor. For this aim, qualitative research method was used to examine the research topic in detail. The research was guided by using the phenomenology design, which is one of the qualitative research designs. The research sample was determined according to purposeful sampling and saturation point methods. In this context, the sample of the research consists of 11 cabin attendants working in different airline companies in Turkey. Interview method was used as a data collection tool. The data obtained was subjected to content analysis with an inductive and descriptive approach. As a result of the content analysis, the research findings were grouped under two main themes as factors affecting emotional labor and the results of emotional labor. Factors affecting emotional labor behavior were examined under six sub-themes: organizational factors, individual factors, demographic features, passenger type, physical work environment and content of the flight task. The results of emotional labor were examined under two sub-themes as organizational and individual results. While organizational results are positive results that increase organizational performance and create a positive organizational impression, it has been observed that individual results seen on cabin crew have positive and negative sides. |
| format | Article |
| id | doaj-art-8f90d4e6f63e41ae8f369ad5c2ed31a4 |
| institution | Kabale University |
| issn | 2149-1658 |
| language | English |
| publishDate | 2024-12-01 |
| publisher | Mehmet Akif Ersoy University |
| record_format | Article |
| series | Mehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi |
| spelling | doaj-art-8f90d4e6f63e41ae8f369ad5c2ed31a42025-01-27T12:39:37ZengMehmet Akif Ersoy UniversityMehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi2149-16582024-12-011141303132610.30798/makuiibf.1420508273Emotional Labor in Aviation: A Phenomenological Research on Cabin CrewRamazan Çoban0https://orcid.org/0000-0002-4505-0437Seda Mumlu Karanfil1https://orcid.org/0000-0003-2553-3877MALATYA TURGUT ÖZAL ÜNİVERSİTESİ, SİVİL HAVACILIK YÜKSEKOKULUiSTANBUL GELİŞİM ÜNİVERSİTESİ, İKTİSADİ VE İDARİ BİLİMLER FAKÜLTESİThe aim of this study is to examine the factors affecting the emotional labor behavior of cabin crew in aviation and the results of emotional labor. For this aim, qualitative research method was used to examine the research topic in detail. The research was guided by using the phenomenology design, which is one of the qualitative research designs. The research sample was determined according to purposeful sampling and saturation point methods. In this context, the sample of the research consists of 11 cabin attendants working in different airline companies in Turkey. Interview method was used as a data collection tool. The data obtained was subjected to content analysis with an inductive and descriptive approach. As a result of the content analysis, the research findings were grouped under two main themes as factors affecting emotional labor and the results of emotional labor. Factors affecting emotional labor behavior were examined under six sub-themes: organizational factors, individual factors, demographic features, passenger type, physical work environment and content of the flight task. The results of emotional labor were examined under two sub-themes as organizational and individual results. While organizational results are positive results that increase organizational performance and create a positive organizational impression, it has been observed that individual results seen on cabin crew have positive and negative sides.https://dergipark.org.tr/en/download/article-file/3662922emotional laborcabin crewflight attendantaviationemotional laborcabin crewflight attendantaviation |
| spellingShingle | Ramazan Çoban Seda Mumlu Karanfil Emotional Labor in Aviation: A Phenomenological Research on Cabin Crew Mehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi emotional labor cabin crew flight attendant aviation emotional labor cabin crew flight attendant aviation |
| title | Emotional Labor in Aviation: A Phenomenological Research on Cabin Crew |
| title_full | Emotional Labor in Aviation: A Phenomenological Research on Cabin Crew |
| title_fullStr | Emotional Labor in Aviation: A Phenomenological Research on Cabin Crew |
| title_full_unstemmed | Emotional Labor in Aviation: A Phenomenological Research on Cabin Crew |
| title_short | Emotional Labor in Aviation: A Phenomenological Research on Cabin Crew |
| title_sort | emotional labor in aviation a phenomenological research on cabin crew |
| topic | emotional labor cabin crew flight attendant aviation emotional labor cabin crew flight attendant aviation |
| url | https://dergipark.org.tr/en/download/article-file/3662922 |
| work_keys_str_mv | AT ramazancoban emotionallaborinaviationaphenomenologicalresearchoncabincrew AT sedamumlukaranfil emotionallaborinaviationaphenomenologicalresearchoncabincrew |