Development and Implementation of a Comprehensive Quality Assurance Program at a Community Endoscopy Facility
Quality assurance (QA) is a process that includes the systematic evaluation of a service, institution of improvements and ongoing evaluation to ensure that effective changes were made. QA is a fundamental component of any organized colorectal cancer screening program. However, it should play an equa...
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| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Wiley
2011-01-01
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| Series: | Canadian Journal of Gastroenterology |
| Online Access: | http://dx.doi.org/10.1155/2011/608283 |
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| _version_ | 1832548201682436096 |
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| author | Robert J Hilsden Alaa Rostom Catherine Dubé Darlene Pontifex S Elizabeth McGregor Ronald J Bridges |
| author_facet | Robert J Hilsden Alaa Rostom Catherine Dubé Darlene Pontifex S Elizabeth McGregor Ronald J Bridges |
| author_sort | Robert J Hilsden |
| collection | DOAJ |
| description | Quality assurance (QA) is a process that includes the systematic evaluation of a service, institution of improvements and ongoing evaluation to ensure that effective changes were made. QA is a fundamental component of any organized colorectal cancer screening program. However, it should play an equally important role in opportunistic screening. Establishing the processes and procedures for a comprehensive QA program can be a daunting proposition for an endoscopy unit. The present article describes the steps taken to establish a QA program at the Forzani & MacPhail Colon Cancer Screening Centre (Calgary, Alberta) – a colorectal cancer screening centre and nonhospital endoscopy unit that is dedicated to providing colorectal cancer screening-related colonoscopies. Lessons drawn from the authors’ experience may help others develop their own initiatives. The Global Rating Scale, a quality assessment and improvement tool developed for the gastrointestinal endoscopy services of the United Kingdom’s National Health Service, was used as the framework to develop the QA program. QA activities include monitoring the patient experience through surveys, creating endoscopist report cards on colonoscopy performance, tracking and evaluating adverse events and monitoring wait times. |
| format | Article |
| id | doaj-art-8736b93a8c994f32953713a0cd25fa6c |
| institution | Kabale University |
| issn | 0835-7900 |
| language | English |
| publishDate | 2011-01-01 |
| publisher | Wiley |
| record_format | Article |
| series | Canadian Journal of Gastroenterology |
| spelling | doaj-art-8736b93a8c994f32953713a0cd25fa6c2025-02-03T06:41:58ZengWileyCanadian Journal of Gastroenterology0835-79002011-01-01251054755410.1155/2011/608283Development and Implementation of a Comprehensive Quality Assurance Program at a Community Endoscopy FacilityRobert J Hilsden0Alaa Rostom1Catherine Dubé2Darlene Pontifex3S Elizabeth McGregor4Ronald J Bridges5Forzani & MacPhail Colon Cancer Screening Centre, Alberta Health Services, CanadaForzani & MacPhail Colon Cancer Screening Centre, Alberta Health Services, CanadaForzani & MacPhail Colon Cancer Screening Centre, Alberta Health Services, CanadaForzani & MacPhail Colon Cancer Screening Centre, Alberta Health Services, CanadaDepartment of Community Health Sciences, University of Calgary, CanadaForzani & MacPhail Colon Cancer Screening Centre, Alberta Health Services, CanadaQuality assurance (QA) is a process that includes the systematic evaluation of a service, institution of improvements and ongoing evaluation to ensure that effective changes were made. QA is a fundamental component of any organized colorectal cancer screening program. However, it should play an equally important role in opportunistic screening. Establishing the processes and procedures for a comprehensive QA program can be a daunting proposition for an endoscopy unit. The present article describes the steps taken to establish a QA program at the Forzani & MacPhail Colon Cancer Screening Centre (Calgary, Alberta) – a colorectal cancer screening centre and nonhospital endoscopy unit that is dedicated to providing colorectal cancer screening-related colonoscopies. Lessons drawn from the authors’ experience may help others develop their own initiatives. The Global Rating Scale, a quality assessment and improvement tool developed for the gastrointestinal endoscopy services of the United Kingdom’s National Health Service, was used as the framework to develop the QA program. QA activities include monitoring the patient experience through surveys, creating endoscopist report cards on colonoscopy performance, tracking and evaluating adverse events and monitoring wait times.http://dx.doi.org/10.1155/2011/608283 |
| spellingShingle | Robert J Hilsden Alaa Rostom Catherine Dubé Darlene Pontifex S Elizabeth McGregor Ronald J Bridges Development and Implementation of a Comprehensive Quality Assurance Program at a Community Endoscopy Facility Canadian Journal of Gastroenterology |
| title | Development and Implementation of a Comprehensive Quality Assurance Program at a Community Endoscopy Facility |
| title_full | Development and Implementation of a Comprehensive Quality Assurance Program at a Community Endoscopy Facility |
| title_fullStr | Development and Implementation of a Comprehensive Quality Assurance Program at a Community Endoscopy Facility |
| title_full_unstemmed | Development and Implementation of a Comprehensive Quality Assurance Program at a Community Endoscopy Facility |
| title_short | Development and Implementation of a Comprehensive Quality Assurance Program at a Community Endoscopy Facility |
| title_sort | development and implementation of a comprehensive quality assurance program at a community endoscopy facility |
| url | http://dx.doi.org/10.1155/2011/608283 |
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