How benefits management helps balanced scorecard to deal with business dynamic environments

In the rapidly-changing environments characterizing most industries today, organizations face intense competitive pressure to do things better, faster and cheaper. The business environment of the 1990s has been subjected to rapid and accelerated change that creates more and more uncertainty and...

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Main Authors: Jorge Gomes, Mário Romão
Format: Article
Language:English
Published: University of Algarve, ESGHT/CINTURS 2013-01-01
Series:Tourism & Management Studies
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Online Access:https://tmstudies.net/index.php/ectms/article/view/558/945
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author Jorge Gomes
Mário Romão
author_facet Jorge Gomes
Mário Romão
author_sort Jorge Gomes
collection DOAJ
description In the rapidly-changing environments characterizing most industries today, organizations face intense competitive pressure to do things better, faster and cheaper. The business environment of the 1990s has been subjected to rapid and accelerated change that creates more and more uncertainty and complexity. Most markets are becoming increasingly dynamic. Organizations can no longer rely on a traditional analytical approach to understand their industry or market, since that market is changing in rapid and unexpected ways. In spite of its worldwide dissemination, Balanced Scorecard (BSC) has demonstrated inadequacy in certain circumstances. Some of the original advantages of the BSC can nowadays be interpreted as weaknesses. We suggest that in business dynamic environments the benefits management approach, by using the benefits dependency network can help BSCs to guide and support the benefits achievement related with investments, in a complementary way. By using a case study we try to show how a BSC exhibits limitations to deal with business disruptive environments and how a benefits management approach brings a strengthened business implementation vision, from strategy down to operations.
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language English
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publisher University of Algarve, ESGHT/CINTURS
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series Tourism & Management Studies
spelling doaj-art-86bea8f3d59848b898f6bd86d69f23ee2025-02-02T07:13:26ZengUniversity of Algarve, ESGHT/CINTURSTourism & Management Studies2182-84662013-01-0191129138How benefits management helps balanced scorecard to deal with business dynamic environmentsJorge Gomes0Mário RomãoISCTE-IUL, University Institute of Lisbon, PortugalIn the rapidly-changing environments characterizing most industries today, organizations face intense competitive pressure to do things better, faster and cheaper. The business environment of the 1990s has been subjected to rapid and accelerated change that creates more and more uncertainty and complexity. Most markets are becoming increasingly dynamic. Organizations can no longer rely on a traditional analytical approach to understand their industry or market, since that market is changing in rapid and unexpected ways. In spite of its worldwide dissemination, Balanced Scorecard (BSC) has demonstrated inadequacy in certain circumstances. Some of the original advantages of the BSC can nowadays be interpreted as weaknesses. We suggest that in business dynamic environments the benefits management approach, by using the benefits dependency network can help BSCs to guide and support the benefits achievement related with investments, in a complementary way. By using a case study we try to show how a BSC exhibits limitations to deal with business disruptive environments and how a benefits management approach brings a strengthened business implementation vision, from strategy down to operations.https://tmstudies.net/index.php/ectms/article/view/558/945balanced scorecardbenefits managementresource based viewdynamic environments
spellingShingle Jorge Gomes
Mário Romão
How benefits management helps balanced scorecard to deal with business dynamic environments
Tourism & Management Studies
balanced scorecard
benefits management
resource based view
dynamic environments
title How benefits management helps balanced scorecard to deal with business dynamic environments
title_full How benefits management helps balanced scorecard to deal with business dynamic environments
title_fullStr How benefits management helps balanced scorecard to deal with business dynamic environments
title_full_unstemmed How benefits management helps balanced scorecard to deal with business dynamic environments
title_short How benefits management helps balanced scorecard to deal with business dynamic environments
title_sort how benefits management helps balanced scorecard to deal with business dynamic environments
topic balanced scorecard
benefits management
resource based view
dynamic environments
url https://tmstudies.net/index.php/ectms/article/view/558/945
work_keys_str_mv AT jorgegomes howbenefitsmanagementhelpsbalancedscorecardtodealwithbusinessdynamicenvironments
AT marioromao howbenefitsmanagementhelpsbalancedscorecardtodealwithbusinessdynamicenvironments