Client-oriented approach for assessing the quality of website of freight forwarding company when servicing private clients
The article proposes a methodology for assessing the quality of the site of a transport and logistics company from the standpoint of customer focus on the basis of a survey of private clients-shippers. The first part of the article contains the rationale for the methodology. The second part of th...
Saved in:
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Omsk State Technical University, Federal State Autonomous Educational Institution of Higher Education
2022-05-01
|
| Series: | Омский научный вестник: Серия "Общество. История. Современность" |
| Subjects: | |
| Online Access: | https://www.omgtu.ru/general_information/media_omgtu/journal_of_omsk_research_journal/files/arhiv/2022/%D0%A2.%207,%20%E2%84%96%202%20(%D0%9E%D0%98%D0%A1)/141-147%20%D0%AE%D1%81%D1%83%D0%BF%D0%BE%D0%B2%D0%B0%20%D0%9E.%20%D0%90..pdf |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|