A STUDY ON THE HEALTHCARE SERVICE QUALITY EXPECTATION AND PERCEPTION OF PATIENTS
This study was aimed to measure the quality ofhealth services which expected and perceived by adult patients who werereferred to the health institution and to provide feedback to the institution.In the study, the Servqual scale developed by Parasuraman, Zeithaml and Berryin 1985 was used. The study...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Mehmet Akif Ersoy University
2019-08-01
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| Series: | Mehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi |
| Subjects: | |
| Online Access: | https://dergipark.org.tr/en/download/article-file/790398 |
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