Anticiper les effets de la digitalisation sur l’emploi dans le secteur du tourisme dans la Région de Bruxelles-Capitale
This paper adopts a systemic approach in order to explore how digitalisation is likely to affect tourism employment in the tourist area of Brussels by 2030. Based on desk research and semi-structured interviews with 63 tourism stakeholders, it highlights the social and economic embeddedness of ratio...
Saved in:
| Main Authors: | , , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Université Saint-Louis Bruxelles
2025-01-01
|
| Series: | Brussels Studies |
| Subjects: | |
| Online Access: | https://journals.openedition.org/brussels/8059 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1832580027133198336 |
|---|---|
| author | Isabelle Cloquet Cécile van de Leemput Catherine Hellemans Pierre Flandrin Olivier Patris Roxane Toumia |
| author_facet | Isabelle Cloquet Cécile van de Leemput Catherine Hellemans Pierre Flandrin Olivier Patris Roxane Toumia |
| author_sort | Isabelle Cloquet |
| collection | DOAJ |
| description | This paper adopts a systemic approach in order to explore how digitalisation is likely to affect tourism employment in the tourist area of Brussels by 2030. Based on desk research and semi-structured interviews with 63 tourism stakeholders, it highlights the social and economic embeddedness of rationalising and restructuring work in tourism organisations. Digitalisation is and will continue to be used in the industry to increase productivity. This involves reducing costs, including human resources. Elements supporting this view include: the mode of reasoning centred on economics of tourism providers regarding digitalisation, their dependence on digital intermediaries which occupy a dominant position in the system, digitalisation-induced competition, price sensitivity of customers and costs of the human workforce, which is considered particularly high in Brussels. The system structures and institutions in the Brussels-Capital Region adapt to this trend and mitigate some of the effects of changes. Social structures also hinder adaptation of the tourism system and (future) workers, for instance in terms of education. |
| format | Article |
| id | doaj-art-81f672fcc399474685868870ee7244fb |
| institution | Kabale University |
| issn | 2031-0293 |
| language | English |
| publishDate | 2025-01-01 |
| publisher | Université Saint-Louis Bruxelles |
| record_format | Article |
| series | Brussels Studies |
| spelling | doaj-art-81f672fcc399474685868870ee7244fb2025-01-30T11:22:59ZengUniversité Saint-Louis BruxellesBrussels Studies2031-02932025-01-0110.4000/133wnAnticiper les effets de la digitalisation sur l’emploi dans le secteur du tourisme dans la Région de Bruxelles-CapitaleIsabelle CloquetCécile van de LeemputCatherine HellemansPierre FlandrinOlivier PatrisRoxane ToumiaThis paper adopts a systemic approach in order to explore how digitalisation is likely to affect tourism employment in the tourist area of Brussels by 2030. Based on desk research and semi-structured interviews with 63 tourism stakeholders, it highlights the social and economic embeddedness of rationalising and restructuring work in tourism organisations. Digitalisation is and will continue to be used in the industry to increase productivity. This involves reducing costs, including human resources. Elements supporting this view include: the mode of reasoning centred on economics of tourism providers regarding digitalisation, their dependence on digital intermediaries which occupy a dominant position in the system, digitalisation-induced competition, price sensitivity of customers and costs of the human workforce, which is considered particularly high in Brussels. The system structures and institutions in the Brussels-Capital Region adapt to this trend and mitigate some of the effects of changes. Social structures also hinder adaptation of the tourism system and (future) workers, for instance in terms of education.https://journals.openedition.org/brussels/8059employmentemployment policieseconomic developmentinnovation |
| spellingShingle | Isabelle Cloquet Cécile van de Leemput Catherine Hellemans Pierre Flandrin Olivier Patris Roxane Toumia Anticiper les effets de la digitalisation sur l’emploi dans le secteur du tourisme dans la Région de Bruxelles-Capitale Brussels Studies employment employment policies economic development innovation |
| title | Anticiper les effets de la digitalisation sur l’emploi dans le secteur du tourisme dans la Région de Bruxelles-Capitale |
| title_full | Anticiper les effets de la digitalisation sur l’emploi dans le secteur du tourisme dans la Région de Bruxelles-Capitale |
| title_fullStr | Anticiper les effets de la digitalisation sur l’emploi dans le secteur du tourisme dans la Région de Bruxelles-Capitale |
| title_full_unstemmed | Anticiper les effets de la digitalisation sur l’emploi dans le secteur du tourisme dans la Région de Bruxelles-Capitale |
| title_short | Anticiper les effets de la digitalisation sur l’emploi dans le secteur du tourisme dans la Région de Bruxelles-Capitale |
| title_sort | anticiper les effets de la digitalisation sur l emploi dans le secteur du tourisme dans la region de bruxelles capitale |
| topic | employment employment policies economic development innovation |
| url | https://journals.openedition.org/brussels/8059 |
| work_keys_str_mv | AT isabellecloquet anticiperleseffetsdeladigitalisationsurlemploidanslesecteurdutourismedanslaregiondebruxellescapitale AT cecilevandeleemput anticiperleseffetsdeladigitalisationsurlemploidanslesecteurdutourismedanslaregiondebruxellescapitale AT catherinehellemans anticiperleseffetsdeladigitalisationsurlemploidanslesecteurdutourismedanslaregiondebruxellescapitale AT pierreflandrin anticiperleseffetsdeladigitalisationsurlemploidanslesecteurdutourismedanslaregiondebruxellescapitale AT olivierpatris anticiperleseffetsdeladigitalisationsurlemploidanslesecteurdutourismedanslaregiondebruxellescapitale AT roxanetoumia anticiperleseffetsdeladigitalisationsurlemploidanslesecteurdutourismedanslaregiondebruxellescapitale |