UMRAH WORSHIP SERVICE STRATEGY IN AN EFFORT TO INCREASE CONGREGATION SATISFACTION
Indonesia has the largest Muslim population in the world, making interest in carrying out Umrah very high, especially due to the limited Hajj quota. This study aims to analyze the influence of service quality on the satisfaction and loyalty of Umrah pilgrims at PT Qiblatain Sakti, Gending, Proboling...
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| Format: | Article |
| Language: | Indonesian |
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Nurul Jadid University
2025-06-01
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| Series: | Profit: Jurnal Kajian Ekonomi dan Perbankan Syariah |
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| Online Access: | https://ejournal.unuja.ac.id/index.php/profit/article/view/10926 |
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| author | Naylal Fithri Andriyana Andriyana |
| author_facet | Naylal Fithri Andriyana Andriyana |
| author_sort | Naylal Fithri |
| collection | DOAJ |
| description | Indonesia has the largest Muslim population in the world, making interest in carrying out Umrah very high, especially due to the limited Hajj quota. This study aims to analyze the influence of service quality on the satisfaction and loyalty of Umrah pilgrims at PT Qiblatain Sakti, Gending, Probolinggo. The descriptive qualitative method was used with data from observations and interviews with 5 pilgrims and 2 officers. The results found that service aspects such as responsiveness, assurance, reliability, tangible, and empathy had a significant impact on congregation satisfaction and loyalty. Good service quality can increase the satisfaction and loyalty of Umrah pilgrims. This study recommends improving service strategies to increase congregational trust. |
| format | Article |
| id | doaj-art-7d9adf7ce3db4b58bd630c8049d71d38 |
| institution | DOAJ |
| issn | 2685-4309 2597-9434 |
| language | Indonesian |
| publishDate | 2025-06-01 |
| publisher | Nurul Jadid University |
| record_format | Article |
| series | Profit: Jurnal Kajian Ekonomi dan Perbankan Syariah |
| spelling | doaj-art-7d9adf7ce3db4b58bd630c8049d71d382025-08-20T03:09:51ZindNurul Jadid UniversityProfit: Jurnal Kajian Ekonomi dan Perbankan Syariah2685-43092597-94342025-06-01911810.33650/profit.v9i1.109263913UMRAH WORSHIP SERVICE STRATEGY IN AN EFFORT TO INCREASE CONGREGATION SATISFACTIONNaylal Fithri0Andriyana Andriyana1Sekolah Tinggi Ekonomi dan Bisnis Islam Badri MashduqiSekolah Tinggi Ekonomi dan Bisnis Islam Badri MashduqiIndonesia has the largest Muslim population in the world, making interest in carrying out Umrah very high, especially due to the limited Hajj quota. This study aims to analyze the influence of service quality on the satisfaction and loyalty of Umrah pilgrims at PT Qiblatain Sakti, Gending, Probolinggo. The descriptive qualitative method was used with data from observations and interviews with 5 pilgrims and 2 officers. The results found that service aspects such as responsiveness, assurance, reliability, tangible, and empathy had a significant impact on congregation satisfaction and loyalty. Good service quality can increase the satisfaction and loyalty of Umrah pilgrims. This study recommends improving service strategies to increase congregational trust.https://ejournal.unuja.ac.id/index.php/profit/article/view/10926service strategy, umrah worship, congregation satisfaction, pt qiblatain sakti |
| spellingShingle | Naylal Fithri Andriyana Andriyana UMRAH WORSHIP SERVICE STRATEGY IN AN EFFORT TO INCREASE CONGREGATION SATISFACTION Profit: Jurnal Kajian Ekonomi dan Perbankan Syariah service strategy, umrah worship, congregation satisfaction, pt qiblatain sakti |
| title | UMRAH WORSHIP SERVICE STRATEGY IN AN EFFORT TO INCREASE CONGREGATION SATISFACTION |
| title_full | UMRAH WORSHIP SERVICE STRATEGY IN AN EFFORT TO INCREASE CONGREGATION SATISFACTION |
| title_fullStr | UMRAH WORSHIP SERVICE STRATEGY IN AN EFFORT TO INCREASE CONGREGATION SATISFACTION |
| title_full_unstemmed | UMRAH WORSHIP SERVICE STRATEGY IN AN EFFORT TO INCREASE CONGREGATION SATISFACTION |
| title_short | UMRAH WORSHIP SERVICE STRATEGY IN AN EFFORT TO INCREASE CONGREGATION SATISFACTION |
| title_sort | umrah worship service strategy in an effort to increase congregation satisfaction |
| topic | service strategy, umrah worship, congregation satisfaction, pt qiblatain sakti |
| url | https://ejournal.unuja.ac.id/index.php/profit/article/view/10926 |
| work_keys_str_mv | AT naylalfithri umrahworshipservicestrategyinanefforttoincreasecongregationsatisfaction AT andriyanaandriyana umrahworshipservicestrategyinanefforttoincreasecongregationsatisfaction |