Organizational Learning in the Hotel Industry: an eclectic instrument of measurement
Organizational Learning, despite being a widely debated topic in the literature on management, regarding the hotel industry still suffers from scattered information. This study was conducted with 295 professionals, among them managers and employees of hotels in Brazil and Portugal in order to va...
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
University of Algarve, ESGHT/CINTURS
2018-04-01
|
| Series: | Tourism & Management Studies |
| Subjects: | |
| Online Access: | https://tmstudies.net/index.php/ectms/article/view/1004/pdf_95 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Summary: | Organizational Learning, despite being a widely debated topic in the
literature on management, regarding the hotel industry still suffers
from scattered information. This study was conducted with 295
professionals, among them managers and employees of hotels in Brazil
and Portugal in order to validate a measuring instrument of
organizational learning, properly adapted for hotel industry, and
identify differences in the degree of efficiency of the organizational
learning process between hotels of different categories, and between
managers and employees. Initially a content validation with
representatives of the hotel industry was made, then a confirmatory
factor analysis was performed. As a result, we obtained a scale with 4
factors and 12 items, which was able to identify differences in the level
of organizational learning between hotels and between managers and
employees. There is evidence that the ability of individuals and groups
to learn is encouraged, but is not being achieved in full in this industry,
and that the most critical part of the process involves the dimension of
creation and knowledge management in this industry. |
|---|---|
| ISSN: | 2182-8466 |