Co-designing conversational agents with older people: A scoping review of methods, challenges, and a way forward
Conversational agents are increasingly recognized as potential solutions to the challenges of aging. However, adapting these technologies to the specific needs of the older adults requires effective design methods that integrate end-users and relevant stakeholders throughout the development process....
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| Format: | Article |
| Language: | English |
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Elsevier
2025-03-01
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| Series: | Computers in Human Behavior Reports |
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| Online Access: | http://www.sciencedirect.com/science/article/pii/S2451958825000211 |
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| author | Sidonie Salomé Lydie Du Bousquet Emmanuel Monfort |
| author_facet | Sidonie Salomé Lydie Du Bousquet Emmanuel Monfort |
| author_sort | Sidonie Salomé |
| collection | DOAJ |
| description | Conversational agents are increasingly recognized as potential solutions to the challenges of aging. However, adapting these technologies to the specific needs of the older adults requires effective design methods that integrate end-users and relevant stakeholders throughout the development process. Co-design methods have gained popularity in this context, but the criteria for evaluating their effectiveness remain limited to basic measures of acceptability and ease of use, with little focus on their actual impact on design outcomes. This study addresses this gap by aiming to: 1) identify the structures of co-design methods tailored for older adults, 2) analyze their strengths and weaknesses, and 3) provide recommendations to optimize future applications.To achieve these goals, we conducted a scoping study using the PRISMA methodology. Searches were carried out on PsycInfo, Google Scholar, PubMed, ACM, IEEE, Web of Science and DBLP. Of the 982 articles identified, 27 projects were selected. The analysis revealed great variability in methods and highlighted the lack of consensus on optimal co-design structures for this population. In addition, most studies lacked measures to assess the influence of method diversity on design outcomes and participant experience.These findings underscore the need for a scientifically grounded design framework and guidelines to support best practices in co-design for aging-related conversational agents. Establishing such standards would reinforce methodological rigor, enable better comparability across studies, and allow for more accurate measurement of co-design impact on product effectiveness and user satisfaction. |
| format | Article |
| id | doaj-art-70488a0909e24a0f9f977e1caf724882 |
| institution | Kabale University |
| issn | 2451-9588 |
| language | English |
| publishDate | 2025-03-01 |
| publisher | Elsevier |
| record_format | Article |
| series | Computers in Human Behavior Reports |
| spelling | doaj-art-70488a0909e24a0f9f977e1caf7248822025-02-02T05:29:07ZengElsevierComputers in Human Behavior Reports2451-95882025-03-0117100606Co-designing conversational agents with older people: A scoping review of methods, challenges, and a way forwardSidonie Salomé0Lydie Du Bousquet1Emmanuel Monfort2Univ. Grenoble Alpes, CNRS, INRIA, LIG, 38000, Grenoble, France; Univ. Grenoble Alpes, CNRS, TIMC, 38000, Grenoble, France; Corresponding author. Univ. Grenoble Alpes, CNRS, TIMC, UFR SHS, 1251 avenue Centrale, CS 4070, 38000, cedex 9, Grenoble, France.Univ. Grenoble Alpes, CNRS, INRIA, LIG, 38000, Grenoble, FranceUniv. Grenoble Alpes, CNRS, TIMC, 38000, Grenoble, FranceConversational agents are increasingly recognized as potential solutions to the challenges of aging. However, adapting these technologies to the specific needs of the older adults requires effective design methods that integrate end-users and relevant stakeholders throughout the development process. Co-design methods have gained popularity in this context, but the criteria for evaluating their effectiveness remain limited to basic measures of acceptability and ease of use, with little focus on their actual impact on design outcomes. This study addresses this gap by aiming to: 1) identify the structures of co-design methods tailored for older adults, 2) analyze their strengths and weaknesses, and 3) provide recommendations to optimize future applications.To achieve these goals, we conducted a scoping study using the PRISMA methodology. Searches were carried out on PsycInfo, Google Scholar, PubMed, ACM, IEEE, Web of Science and DBLP. Of the 982 articles identified, 27 projects were selected. The analysis revealed great variability in methods and highlighted the lack of consensus on optimal co-design structures for this population. In addition, most studies lacked measures to assess the influence of method diversity on design outcomes and participant experience.These findings underscore the need for a scientifically grounded design framework and guidelines to support best practices in co-design for aging-related conversational agents. Establishing such standards would reinforce methodological rigor, enable better comparability across studies, and allow for more accurate measurement of co-design impact on product effectiveness and user satisfaction.http://www.sciencedirect.com/science/article/pii/S2451958825000211Co-designConversational agentOlder adultsScoping review |
| spellingShingle | Sidonie Salomé Lydie Du Bousquet Emmanuel Monfort Co-designing conversational agents with older people: A scoping review of methods, challenges, and a way forward Computers in Human Behavior Reports Co-design Conversational agent Older adults Scoping review |
| title | Co-designing conversational agents with older people: A scoping review of methods, challenges, and a way forward |
| title_full | Co-designing conversational agents with older people: A scoping review of methods, challenges, and a way forward |
| title_fullStr | Co-designing conversational agents with older people: A scoping review of methods, challenges, and a way forward |
| title_full_unstemmed | Co-designing conversational agents with older people: A scoping review of methods, challenges, and a way forward |
| title_short | Co-designing conversational agents with older people: A scoping review of methods, challenges, and a way forward |
| title_sort | co designing conversational agents with older people a scoping review of methods challenges and a way forward |
| topic | Co-design Conversational agent Older adults Scoping review |
| url | http://www.sciencedirect.com/science/article/pii/S2451958825000211 |
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