Bank Customers’ Satisfaction, Customers’ Loyalty and Additional Purchases of Banking Products and Services. A Case Study from the Czech Republic
Saved in:
| Main Authors: | Anna Chochoľáková, Lenka Gabčová, Jaroslav Belás, Juraj Sipko |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Centre of Sociological Research, Szczecin
2015-10-01
|
| Series: | Economics & Sociology |
| Online Access: | http://www.economics-sociology.eu/files/ES_8_3_Chocholakova.pdf |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Satisfaction and loyalty of banking customers: a gender approach
by: Jaroslav Belás, et al.
Published: (2015-05-01) -
The effect of service quality and customer value on customer satisfaction and customer loyalty in Bank Sultra
by: Abdul Razak, et al.
Published: (2023-09-01) -
Customer Satisfaction Mediates the Influence of Service Quality on Customer Loyalty in Islamic Banks
by: Bakti Setyadi, et al.
Published: (2023-06-01) -
Influence of Service Quality Dimensions of Islamic Banks on Customer Satisfaction and Their Impact on Customer Loyalty
by: A Afifah, et al.
Published: (2021-07-01) -
The impact of service innovation on customer satisfaction and customer loyalty: a case in Vietnamese retail banks
by: Ha Minh Nguyen, et al.
Published: (2024-06-01)